Diata Henries
Lansing,MI
Summary
Experienced and motivated Manager with over 10 years of experience in mortgage servicing with history of meeting company goals utilizing consistent and organized practices. Excellent reputation for resolving problems and improving customer satisfaction. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Manager
Celink
Lansing, MI
02.2012 - Current
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Established control reports to ensure tasks are completed thoroughly and timely
- Successfully reduces overhead by 50% within department in less than one year
- Evaluated employees' strengths and assigned tasks based upon experience and training.
Warehouse Worker
Meijer
Lansing , MI
12.2008 - 02.2012
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Operated company vehicles and heavy equipment with focus on safety and risk management.
- Loaded, unloaded and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 25 pounds.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Education
No Degree - Business Administration
Northwood University
Midland, MI06.2017
Skills
- Business Acumen
- Attention to Detail
- Database Skills
- Employee Coaching and Motivation
- Adaptable and Flexible
- Task Prioritization
- Deadline Adherence
- Continuous Improvements
- Performance Tracking and Evaluations
- Good Judgment
- Conflict Resolution
- Customer Complaint Resolution
Accomplishments
- Supervised team of 7 staff members.
- Developed queries and reports to streamline payment decisions which reduce process from 4 FTE down to 1 FTE
- Collaborated and developed control reports with other departments to reduces cost to company
- Completed UDAAP and FDCPA courses
Timeline
Manager
Celink
02.2012 - Current
Warehouse Worker
Meijer
12.2008 - 02.2012
No Degree - Business Administration
Northwood University
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