Diaundra Coleman
Atlanta,GA
Summary
Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Overview
16
16
years of professional experience
Work History
Project Manager - Remote
BATC & ALWE
Dallas , TX
02.2024 - 07.2024
- Created and implemented processes to ensure successful completion of projects.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Negotiated contracts with vendors and suppliers based on company objectives and budget constraints.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
Project Manager
ABM - EHI Atlanta Airport
College Park, GA
08.2021 - 01.2024
- Forecast, schedule and monitor project timelines, personnel performance and cost efficiency
- Direct day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business request
- Conduct performance reviews providing coaching and feedback to benefit both company and employee
- Manage company operations with responsibility for profit and loss, scheduling, training and inventory control
- Implement policies and standard operating procedures and managed quality, customer service and logistics
- Deliver positive customer experiences by implementing effective quality assurance practices
- Promoted safety awareness by disseminating information on regulations and policies, ensuring adherence among personnel
- Improved morale and management communication by creating employee recognition and rewards practices.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
Operational Manager
REEF Technology / Lanier Parking Solutions
Atlanta, Georgia
09.2017 - 06.2020
- Empowered employees by coordinating necessary resources to effectively handle needs and achieve objectives
- Maximized customer satisfaction and retention through effective employee training programs and conflict management techniques
- Recruit, select and train new employees; develop onboarding plan for new employees to ensure success
- Act as the main point of contact to client or Property Manager; attend location meetings as appropriate and respond to client requests in order to develop and maintain a good working relationship
- Review profit and loss statements, adjustments and variance reports on a monthly basis; make adjustments as necessary to achieve budget goals
- Managed ticket inventory, cash flow, reports and audits to prevent loss through theft, error or carelessness
- Prepare daily, weekly and monthly operating reports as required.
Project Manager
Citizens Parking b, Lanier Parking Solutions, Monarch Plaza
Atlanta, GA
02.2015 - 08.2017
- Supervised 12 associates including delegating, coaching, developing, monitoring performance and ensuring compliance with all company standards
- Act as the main point of contact to client or Property Manager; attend location meetings as appropriate, and respond to client requests in order to develop and maintain a good working relationship
- Prepare daily, weekly and monthly operating reports as required
- Review profit and loss statements, adjustments and variance reports on a monthly basis
- Communicate professionally at all times with guests, client and teammates
- Excellent written and oral communication skills
- Immediate response to reports of accidents or safety concerns.
Assistant Property Manager
Lanier Parking Solutions, Atlantic Station
Atlanta, GA
06.2014 - 01.2015
- Communicated with maintenance team to coordinate schedules, plan workflow, and arrange preventive maintenance plans
- Kept property looking professional and clean by overseeing regular grounds maintenance
- Managed A/P and A/R functions, verifying submission of corporate invoices and monitoring petty cash funds
- Recruit, train and supervised personnel
- Respond to inquiries and complaints regarding parking services policies, procedures and facilities.
Front Office Manager
Emory Conference Center Hotel
Atlanta, GA
08.2008 - 06.2014
- Coordinated office workflow, including task delegation for 20 staff members
- Oversaw front desk, concierge, gift shop and shuttle drivers staff to ensure exceptional customer service to guest
- Tracked office supply usage, approved requisitions for requested supplies, and completed purchasing functions to maintain inventory
- Leveraged Microsoft Office proficiency to draft documents, presentations, and office correspondence
- Controlled office supplies, including placing new orders, monitoring usage, and coordinating regular restocking
- Protected organizational information with effective safety and security procedures for digital and physical files
- Enhanced administrative staff knowledge with development of new operational and training manuals
- Completed advanced clerical tasks, including account reconciliation and document management
- Managed scheduling and use of conference rooms for company events and staff meetings
- Reviewed and reconciled time-card information and submitted for processing.
Education
Associates Degree -
The Fashion Institute of Atlanta
Atlanta, GASkills
- Work flow planning
- Performance improvements
- Excellent human relations skills
- Exemplary customer service
- Project management
- Proven leadership skills
Timeline
Project Manager - Remote
BATC & ALWE
02.2024 - 07.2024
Project Manager
ABM - EHI Atlanta Airport
08.2021 - 01.2024
Operational Manager
REEF Technology / Lanier Parking Solutions
09.2017 - 06.2020
Project Manager
Citizens Parking b, Lanier Parking Solutions, Monarch Plaza
02.2015 - 08.2017
Assistant Property Manager
Lanier Parking Solutions, Atlantic Station
06.2014 - 01.2015
Front Office Manager
Emory Conference Center Hotel
08.2008 - 06.2014
Associates Degree -
The Fashion Institute of Atlanta