Diavion Saunders
Winter Haven
Summary
Conscientious Pharmacy Service Representative known for high productivity and efficient task completion. Specialized skills include medication dispensing accuracy, patient confidentiality adherence, and insurance claim processing. Excel in communication, problem-solving, and customer service, ensuring positive interactions and outcomes in every patient engagement.
Overview
8
8
years of professional experience
Work History
Volunteer
Lakeland Regional Health Medical Center
Lakeland
06.2025 - Current
- Collaborated with other volunteers to create a positive work environment.
- Provided assistance to staff in the daily operations of the organization.
- Assisted with fundraising efforts, including event planning and donor outreach.
Pharmacy Service Representative
CVS Health
Orlando
10.2024 - Current
- Ensured compliance with HIPAA regulations regarding privacy of patient information.
- Collaborated with other members of the health care team concerning patient care plans.
- Provided excellent customer service to patients and healthcare providers while answering inquiries, resolving complaints, and processing orders.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Maintained patient profiles, including demographics, insurance coverage, and medication history.
Branch Manager
Hertz Car Rental
Montgomeryville
04.2023 - Current
- Resolved escalated customer complaints in a timely manner.
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Conducted regular performance reviews for all employees in the branch.
- Managed staff scheduling, hiring and training processes.
Assistant Manager
Hertz Car Rental
Fairless Hills
12.2021 - 04.2023
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Server
Yard House
Moorestown
05.2021 - 12.2021
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
General Warehouse Associate
H&M
Burlington
10.2020 - 05.2021
- Package warehouse orders for H&M and its other stores around the United States
- Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
- Received deliveries, scanned packages and updated orders in internal database.
Rental Sales Agent
Fox Rent A Car
Tampa
01.2020 - 07.2020
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Solicit sales of new or additional services or products.
Server
IHOP
Tampa
12.2018 - 01.2020
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Collect payments from customers
- Take orders from patrons for food or beverages
- Collect payments from customers.
Customer Service Representative
Travelers Aid JFK Airport
Queens
10.2017 - 02.2018
- Greeted customers, answered inquiries and directed them to appropriate areas.
- Prepared travel arrangements for customers travelling on business/leisure trips.
- Greeted customers and provided assistance in a professional manner.
- Answered general questions or concerns from travelers in the airport about New York state and surrounding areas.
Education
High School Diploma -
Benjamin N Cardozo High School
Bayside, New York06.2017
Associate of Science - Nursing
Polk State College
Winter Haven, FLSkills
- Product and service knowledge
- Time Management
- Orientating and training
- Customer rapport
- Retail operations management
- Microsoft Office expertise
- Customer relations
- Performance Reviews
- Coaching and Mentoring
- Training and Development
- Team collaboration
- Time management
- Employee training
- Telephone and email etiquette
Languages
5,5
References
References available upon request.
Timeline
Volunteer
Lakeland Regional Health Medical Center
06.2025 - Current
Pharmacy Service Representative
CVS Health
10.2024 - Current
Branch Manager
Hertz Car Rental
04.2023 - Current
Assistant Manager
Hertz Car Rental
12.2021 - 04.2023
Server
Yard House
05.2021 - 12.2021
General Warehouse Associate
H&M
10.2020 - 05.2021
Rental Sales Agent
Fox Rent A Car
01.2020 - 07.2020
Server
IHOP
12.2018 - 01.2020
Customer Service Representative
Travelers Aid JFK Airport
10.2017 - 02.2018
High School Diploma -
Benjamin N Cardozo High School
Associate of Science - Nursing
Polk State College
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