Hi, I’m
Diawana Irvin
Shreveport,LA
Summary
Committed and hardworking person with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
years of professional experience
Work History
S & A Truck S
Cashier
02.2022 - 02.2023
Job overview
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Down Home Meats
Hanger
03.2019 - 03.2021
Job overview
- Followed safety procedures and guidelines to maintain safe working environments.
- Assembled products according to changing daily work orders and specific customer needs.
Dollar General
Assistant Manager
01.2002 - 01.2004
Job overview
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed sales and gross profit report to assess company efficiency.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
North Desoto High SchoolStonewall, LA
Bossier Parish Community CollegeBossier City, LA
Skills
- Payment Collection
- Customer Assistance
- Returns processing
- Cash Handling
- Product Knowledge
- Issue Resolution
- POS Systems
- Hardware Repair
- Battery Replacement
- Screen Repair
- Basic computer skills
- Troubleshooting and testing skills
Timeline
Cashier
S & A Truck S
02.2022 - 02.2023
Hanger
Down Home Meats
03.2019 - 03.2021
Assistant Manager
Dollar General
01.2002 - 01.2004