PAOLA A DIAZ ALVARADO
Mount Pocono,PA
Summary
Successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
1
1
year of professional experience
Work History
Lifeguard
Kalahari Resorts Poconos
05.2024 - Current
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Prevented accidents through regular equipment inspections and maintenance.
Server
Kalahari Resorts Poconos
09.2023 - 05.2024
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Professional - Accounting
UNIVERSIDAD AUTONOMA DE BUCARAMANGA
05-2023
Skills
- Effective problem-solver
- First aid
- Patience and empathy
- Team collaboration
- CPR and AED training
- Water rescue techniques
- Leadership qualities
REFEFENCES
- Edisson Alvarado Produce Manager. 720-789-9246
- Damian Rincon Lead Sales Associate, 862 338 5486
Timeline
Lifeguard
Kalahari Resorts Poconos
05.2024 - Current
Server
Kalahari Resorts Poconos
09.2023 - 05.2024
Professional - Accounting
UNIVERSIDAD AUTONOMA DE BUCARAMANGA
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