DIBIE NELSON UGOCHUKWU
Lagos,Lagos State
Summary
I am a confident and result-oriented person, with strong moral values, capable of working with little or no supervision to achieve success. I am innovative and a resourceful team player with well-developed analytical mindset. I am also a good communicator with the ability to relate with all classes of people through excellent oral and written skills and can adapt easily to new situations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Ona Catering Services
Lagos
12.2022 - Current
- Educated customers on products and services offered by the company.
- Assisted customers with placing orders for products and services.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Provided excellent customer service to ensure repeat customers.
- Resolved customer issues in an efficient and timely manner.
- Processed payments from customers using point of sale systems.
- Maintained accurate records of customer interactions and transactions.
Assistant Subject Teacher
Sacred Heart Catholic School-Abeokuta-Ogun State
01.2022 - 11.2022
- Teaching and developing lesson plans for the Senior Secondary Literature-in-English and English Classes
- Assisted in The Conduction and Invigilation of Ogun State Ministry of Education, Science and Technology [ Basic Education Certificate Examination]
- Providing support to students that require extra guidance
- Working closely with other teachers to facilitate timely preparation of general results.
Sales/Customer Service
Beauty Drinks Shop
02.2020 - 10.2021
- Setting up sales targets for the day
- Taking stock of the number of drinks being delivered to the shop from th wholesalers
- Engaging in a daily field activity by meeting retailers and distributing drinks to multiple retailer sales outlet and ensuring customers satisfaction.
- Identified potential opportunities to upsell products or services.
- Performed follow-up calls to confirm customer satisfaction with product or service received.
Education
B.A-Literature-in-English -
University of Benin, Edo State
01.2021
Skills
- Team Building
- Time management
- Problem solving
- Presentation skills
- Microsoft office packages
- Project management
- Strategic negotiation
- Performance management
- Report writing
- Communication skills
- Account Management
Websites
Microsoft Packages
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
Certification
Professional Certification in Customer Relationship Management PCCRM, 2022, Sansvid-M International Nigeria. (Management Consultants)
Graphics Design Software
Canva
It Skills
Snapchat Ads Media, Facebook Ads Media, TikTok Ads Media, Instagram Ads Media, Twitter Ads Media, Ensuring all social media ads targets users based on interests and behaviors. Using all ads to reach Retail industries advantage as well as promoting business branding.
Personal Information
- Date of Birth: 02/19/98
- Gender: Male
- Marital Status: Single
Timeline
Customer Service Officer
Ona Catering Services
12.2022 - Current
Assistant Subject Teacher
Sacred Heart Catholic School-Abeokuta-Ogun State
01.2022 - 11.2022
Sales/Customer Service
Beauty Drinks Shop
02.2020 - 10.2021
B.A-Literature-in-English -
University of Benin, Edo State