Dibyaraj Bose

● Own go-to-market and partner strategy for ServiceNow AI Platform solutions; shape multi-tower offerings (ITSM/ITOM/CSM/HRSD/OTSM + Process Mining, Workflow Data Fabric, Now Assist and Agentic AI).

● Lead enterprise discovery and white boarding to quantify business impact (cycle-time,cost-to-serve, compliance), converting problem statements into reference architectures

● and value cases.

● Orchestrate cross-functional pursuit teams to design proofs of value (POVs) and POCs that de-risk adoption and accelerate time-to-value.

● Build reusable demo assets and sales plays using ServiceNow AI Platform.

● Govern an Automation CoE playbook (operating model, intake/prioritization, funding, KPI/OKR dashboards) to scale hyper-automation across business units.

● Advise on AI safety, data governance, and retrieval patterns; align LLM/agent use cases with workflow data fabric and knowledge sources.

● Helping HCLS (HealthCare and Life Sciences’) customers in their Business Transformation Initiatives leveraging ServiceNow AI Platform which involves Agentic and Gen-AI capabilities.

● Lead the design, implementation, and optimization of ServiceNow Intelligent Automation solutions to streamline enterprise operations.

● Partnered with sales teams to design and present tailored automation solutions leveraging ServiceNow's Automation Engine.

● Conducted discovery workshops with enterprise customers to identify pain points and align solutions with business objectives, resulting in [specific outcomes, e.g., reduced process cycle times, increased ROI].

● Delivered compelling product demonstrations showcasing the value of RPA Hub, Integration Hub, and Flow Designer in automating workflows and streamlining operations.

● Collaborate with cross-functional teams to assess client needs, identifying opportunities for automation and workflow optimization across various departments, including IT, HR, and Customer Service.

● Provide advisory services to C-level executives, aligning ServiceNow automation strategies with business objectives to maximize ROI.

● Contributed customer insights to product management, influencing enhancements to Automation Engine features.

● Lead product demonstrations, Proof of Concepts (POCs), and workshops to showcase Automation Engine capabilities and best practices.

● Train and mentor junior consultants, fostering a collaborative and innovative team environment.

● Collaborated with implementation teams to ensure seamless deployment of automation solutions and smooth transitions post-sales.

● Acted as a trusted advisor to executive and operational stakeholders, driving adoption of ServiceNow automation capabilities.

● Enabled 40% reduction in manual processes through automation initiatives for customers.

● Lead and manage development and delivery of Automation using SaaS, RPA and Infrastructure management using Digital Labor products through a fast-paced agile Automation Development lifecycle.

● Worked as Automation COE Program/Engagement Lead.

● Manage and guide the overall strategic direction of the Global CSI (Continual Service Improvement)/DevOps team. Handle all Department Head responsibilities including global staff alignment and performance analysis.

● Design/Architecting and development of BPMN Workflows.

● Conversational AI design and development and Machine Learning.

● Collaborate and coordinate with other functions including Product Management, Product development, Professional Services and Sales.

● Drive high levels of Autonomic Resolution and Diagnostics through continual refinement of automation.

● Provide leadership and direction for technology, infrastructure, and architecture.

● ITIL/ITSM,Incident/Problem Management, Performance/Resource Management.Data Center Migrations,Clustering Architecture,Capacity Planning.BCP and DR Planning and Strategies,Security Audits, SOX, SAS70, NERC/CIP.

● Govern KPI's, CTQ's to align with employee incentives and partner/client desired outcomes.

● Experienced in supervision, planning, database security, infrastructure support, migration, cloning, upgrades, and implementation of production databases.

● Handled Level 1/2 Database Operation escalations for production support activities.

● Frequently served as team lead on multiple projects.