Dibyendu Sourav, SHRM-CP
People Operations Business Partner
Ashburn,Virginia
Summary
Strategic Human Resources Business Partner with 14+ years of progressive HR leadership experience across nonprofit, retail, telecom, and high-growth technology environments. Proven expertise in workforce planning, organizational design, employee relations, succession planning, culture transformation, and HR analytics. Trusted advisor to senior leadership, driving people strategies aligned with business objectives while ensuring regulatory compliance and employee engagement.
Certified SHRM-CP professional with strong business acumen and experience implementing HR digital transformation initiatives (Workday, ADP Workforce Now).
Overview
15
15
years of professional experience
1
1
Certification
Work History
People Ops. Business Partner
Maryland Family Resource, Inc.
Landover, MD
09.2023 - Current
- Collaborate with business leaders to understand business goals and align HR strategies to support those objectives
- Provide guidance and input on workforce planning, succession planning, and other talent management strategies
- Address and resolve employee concerns by conducting thorough investigations and providing actionable resolutions
- Facilitate and lead initiatives such as employee onboarding, performance reviews, and learning & development programs
- Lead and support change management processes within the business, providing guidance on communication strategies and helping teams adapt to change
- Work with managers to effectively manage organizational transitions, including restructuring, process changes, and cultural shifts
- Use HR data and analytics to provide insights that influence decision-making, including turnover analysis, engagement metrics, and headcount planning
- Develop and present reports on key HR metrics, highlighting trends and proposing actionable recommendations
- Ensure adherence to all HR policies, labor laws, and regulatory compliance requirements.
- Drive initiatives to foster a positive workplace culture and improve employee engagement and retention
- Collect and analyze employee feedback to develop action plans addressing employee needs and satisfaction
Member Team Lead, Front End Ops.
Sam's Club
Sterling, VA
02.2023 - 08.2023
- Ensures area of responsibility is maintained in accordance with Company policies and procedures by properly handling returns; zoning the area; arranging and organizing merchandise; and identifying shrink and damages
- Resolving member issues and concerns; promoting Sam's Club products and services
- Assists with securing and safeguarding Sam's Club assets and property by observing and communicating potential criminal activity according to company policies and procedures
- Maintaining paperwork, logs, and other required documentation
- Executing emergency response procedures; and ensuring compliance with company security and safety practices
- Delivering new program rollout training
- Providing continuous learning and process improvement opportunities
Senior HR Business Partner
ShopUp
Dhaka
04.2021 - 01.2023
- Establishing HR Policies
- Nurturing Organizational Development, Succession Planning
- Ensuring Employee Relations
- Managing Talent Acquisition & Employer Branding
- Leading Compensation & Benefits
- Driving Performance Management
- Leading Learning & Development Opportunities
- Leading Employee Experience & Engagement Initiatives
- Promoting HR Digital Platforms
- Additionally, I was the chair of different steering committees like Anti-Harassment Committee, Anti-Corruption Committee, Compliance Management Committee, Internal Audit Committee and Grievance Management Committee.
Talent & Organization Culture Expert
Grameenphone Ltd.
Dhaka
08.2019 - 03.2021
- Ensuring effective practice of performance management and talent development principles
- Establish a robust succession planning and retention plan for critical resources to ensure business continuity
- Managing International Projects
- Become an HR Business Partner
- Agile Project Management: Comparing Agile Tools
- Agile Foundations
- Sound talent sourcing practices to ensure high-quality Talent Acquisition into GP's existing talent pool, support development framework, and facilitate growth
- Support in designing and executing GP's Next Business Leader program
- Design, plan and oversee the Internship Program
- Act as the SPOC for Talent Management and Organization Culture elements between Business Unit, Telenor Group and Asia Hub. Contribute actively in the Global Talent Community.
- Manage Organization Culture of Grameenphone, in alignment with Telenor Way and Strategic Directions, to make Grameenphone future-fit and help achieve strategic ambitions.
- Manage Culture Survey for Grameenphone in close collaboration with Telenor Group to assess culture profile of Grameenphone and recommend corrective measures to Management.
- Drive improvement of Employee Effectiveness of Grameenphone to help achieve strategic ambitions through employee engagement strategy, initiatives and company level action plan drive.
- Promote and uphold Grameenphone's position as a leading employer of choice in the digital/telco industry.
- Uplift Internal Employer Branding in alignment with employee development and culture.
- Building effective rapport with relevant internal & external stakeholders which positively influences Employer Branding & Talent Supply processes and guidelines.
- Design & develop the right Employment Value Proposition to support strategic ambitions.
- Ensure employer brand is aligned with Telenor & GP strategy & brand ambitions.
- Support People Strategy & Employer Responsibility.
Senior HR Business Partner
Grameenphone Ltd.
Dhaka
05.2016 - 07.2019
- Align Divisional People Strategy with overall Organizational Strategy and contribute to organization's success
- Ensure right Organizational Design / Restructuring / Development
- Oversee workforce planning, and recruitment to ensure the organization has the right talent in the right roles.
- Ensure Job Rotation of individuals according to their Development and Organization needs and ensure on-time transfer/movement in line with that.
- Identify training needs and closely work with the Learning and Development team to execute the trainings.
- Provide Customized solutions to develop incumbents of Strategic Expert Capability/Strategic Workforce Planning Roles.
- Ensure and facilitate different people forum and processes: Yearly Goal and Development Plan setting, Talent Calibration & Succession Planning, Critical Role & Incumbent Mapping, Mid-Year and End year Performance Assessment, Promotion, Termination/Exit Management and compensation review.
- Lead and support organizational change initiatives, helping employees adapt to new processes and technologies.
- Foster a Future -Fit culture and mindset across the business function.
- Utilize HR analytics to identify trends and make data-driven recommendations for improving strategies and processes.
- People Product, Policy and other ad hoc tasks/projects roll out.
Human Resources Generalist
Grameenphone Ltd.
Dhaka
09.2013 - 04.2016
- Coordinate and facilitate both internal and external recruitment and selection from Customer Service end
- Design and facilitate assessment process for intra Customer Service recruitments
- Process development and strategic planning for employee engagement
- Coordination in planned and Ad-hoc events of organization
Customer Service Representative
Grameenphone Ltd.
Dhaka
09.2010 - 08.2013
- Provide one-stop quality Customer Service over the phone to ensure a positive customer experience.
- Proactively aware/inform customers regarding our products/services
- Sale through inbound and outbound contacts
- Capture customer insights and escalate critical issues/complaints with proper accuracy
- Maintain targeted KPI on a regular basis
- Serve customers with a helping attitude and thus play a significant role in customer satisfaction, retention and acquisition.
Education
Masters - Human Resources
State University Bangladesh
01.2019
Bachelor - Finance
East West University
01.2012
Skills
- HR Business Partnering
- Talent Management
- Organization Culture
- Employee Experience
- Change Driver
- HR Analytics
- WORKDAY
- ADP Workforce Now
Certification
- SHRM Certified Professional (SHRM-CP)
- Robotic Process Automation (RPA) by UI Path
- Telenor Strategy Execution Online Program by INSEAD
- Six Sigma: Black Belt
Relocation
2023-02-01, USA
Personal Information
Title: Human Resources Generalist
Timeline
People Ops. Business Partner
Maryland Family Resource, Inc.
09.2023 - Current
Member Team Lead, Front End Ops.
Sam's Club
02.2023 - 08.2023
Senior HR Business Partner
ShopUp
04.2021 - 01.2023
Talent & Organization Culture Expert
Grameenphone Ltd.
08.2019 - 03.2021
Senior HR Business Partner
Grameenphone Ltd.
05.2016 - 07.2019
Human Resources Generalist
Grameenphone Ltd.
09.2013 - 04.2016
Customer Service Representative
Grameenphone Ltd.
09.2010 - 08.2013
Masters - Human Resources
State University Bangladesh
Bachelor - Finance
East West University