Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Personal Information
Dicenny Figueredo

Dicenny Figueredo

Tulsa,OK

Summary

A excellent, professional, versatile and detail-oriented server with 30+ years in fine dining who excels in guest treatment and satisfaction and thrives on her ability to help create a memorable experience with exemplary service therefore creating repeat visits from guests. Always encouraging and helping my team succeed makes me distinguishable to superiority. Also specializing in high-end Hotel Penthouse bartender with 15+ years of experience in creating the perfect old fashion and Manhattans and has the speed and durability for fast-paced bar environments. Skilled in crafting cocktails, providing exceptional customer service, and maintaining cleanliness and organization. Proficient in cash handling, POS system operation, and training new server and bartenders. CPR and first aid certified with a medical assistant degree a Food Handler a liquor license Certification and is fluent in Spanish.

Overview

5
5
years of professional experience
1
1
Certificate

Work History

Substitute Teacher

ESS Education
03.2025 - Current
  • Delivered engaging lessons and facilitated class discussions to ensure student comprehension of subject matter
  • Implemented lesson plans provided by the absent teacher, ensuring continuity in curriculum delivery
  • Administered tests, quizzes, and assignments according to established guidelines
  • Maintained accurate records of student attendance, grades, and progress for reporting purpose's
  • Encouraged active participation through group activities, discussions, and hands-on learning experiences
  • Assisted with supervision duties before/after school hours including bus loading/unloading if necessary

Penthouse Bartender

The Mayo Hotel
03.2023 - 09.2025
  • Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
  • Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
  • Efficiently handled cash transactions and accurately processed payments using POS system
  • Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
  • Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
  • Trained new bartenders on drink preparation techniques, customer service standards, and POS system operation
  • Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
  • Participated in monthly team meetings to discuss new promotions or menu changes

Lead Banquet Bartender

EPG
08.2022 - 12.2024
  • Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
  • Collaborated with event planners to create customized drink menus based on client preferences and event themes
  • Maintained inventory of bar supplies, restocking as needed to ensure smooth operations during events
  • Followed all safety and sanitation guidelines while handling food and beverages, maintaining a clean work area at all times
  • Assisted in setting up bars for banquets, including arranging glassware, garnishes, and other necessary items
  • Worked closely with the kitchen staff to coordinate beverage service with food courses during banquets
  • Provided recommendations on wine pairings or specialty cocktails based on guest preferences or menu selections
  • Handled multiple drink orders simultaneously during peak banquet hours without compromising quality or efficiency

Bartender/Server

The Vine Bar and Grille on Brookside
05.2020 - 10.2023
  • Created and mixed a variety of cocktails, adhering to recipes and ensuring consistent quality
  • Provided exceptional customer service by promptly greeting guests, taking orders, and delivering beverages in a timely manner
  • Maintained cleanliness and organization of the bar area, including restocking supplies and cleaning glassware
  • Collaborated with kitchen staff to ensure accurate food order delivery for optimal guest satisfaction
  • Demonstrated strong communication skills by effectively listening to customer requests and addressing any concerns or issues promptly
  • Adhered to all safety regulations regarding the handling of alcoholic beverages, including checking IDs for legal drinking age verification
  • Assisted in training new bartenders on drink preparation techniques, menu knowledge, and customer service standards
  • Increased beverage sales by 10% through upselling techniques such as suggesting premium spirits or recommending specialty cocktails
  • Achieved an average tip percentage of 30% through exceptional service delivery
  • Consistently maintained a clean bar area resulting in 16% increase in positive feedback from customers

Education

College graduate - Medical Assisting

Miller-Motte College, Tulsa, OK
04.2023

Skills

  • Serving knowledge
  • Banquet Experience
  • Special education
  • Upselling
  • POS
  • Classroom management
  • Catering
  • Restaurant Experience
  • Bartending
  • Cash Handling
  • Teaching
  • Experience with children
  • Experience working with students

Certification

  • CPR Certification
  • Substitute Teaching Certification
  • Food Handler Certification
  • Oklahoma Able Commission License, 2022-05-01, 2026-05-01

Languages

Spanish

Timeline

Substitute Teacher - ESS Education
03.2025 - Current
Penthouse Bartender - The Mayo Hotel
03.2023 - 09.2025
Lead Banquet Bartender - EPG
08.2022 - 12.2024
Bartender/Server - The Vine Bar and Grille on Brookside
05.2020 - 10.2023
Miller-Motte College - College graduate, Medical Assisting

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer
  • Availability: Anywhere
  • Visa Status: Authorized to work in the US for any employer
  • Work Permit: Authorized to work in the US for any employer

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