Dichelle StephenGriffin
Indianapolis,IN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Experienced with assembly tasks in manufacturing setting. Utilizes hand tools and machinery to support production lines efficiently. Knowledge of safety protocols and quality standards.
Detail-oriented Assembler with experience in manufacturing setting. Demonstrated expertise in creating components to precise specifications and working with various tools and machinery. Proven record of creating components to meet customer specifications.
Personable and reliable with strong ability to work in team environments and follow detailed instructions. Brings foundational understanding of assembly procedures and basic mechanical skills necessary for effective assembly work. Committed to contributing to high-quality production and efficiency.
Experienced Assembler knowledgeable about general warehouse operations. Works quickly and stays focused under strict deadlines. Skilled in managing multiple tasks with frequently changing priorities. Continuously projects positive attitude and seeks opportunities to help team members.
Overview
15
15
years of professional experience
Work History
General Assembler
SMC Corporation
10.2022 - Current
- Increased product reliability by meticulously following assembly instructions and blueprints, ensuring accurate component placement.
- Displayed strong initiative by actively seeking out additional tasks during downtime, contributing to overall team productivity.
- Enhanced team collaboration with effective communication and problem-solving skills, leading to increased productivity.
- Consistently met production quotas by efficiently managing workload and staying focused during high-pressure situations.
- Reduced assembly errors by conducting thorough quality checks and maintaining strict attention to detail.
- Expedited order fulfillment by prioritizing tasks based on urgency, consistently meeting customer expectations for timely delivery.
- Demonstrated adaptability by quickly learning new assembly techniques as required for various product lines or projects.
Customer Service Specialist
TruGreen Lawn Care
02.2022 - Current
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Explained benefits, features and recommendations to maximize client retention.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Improved customer service wait times to mitigate complaints.
Special Education Teacher
Andrew J Brown Charter School
02.2016 - 02.2022
- Worked with students with specialized needs to accomplish tasks and build practical skills.
- Collaborated with conventional education instructors across multiple departments to optimize student learning.
- Fostered positive and trusting relationships with students to increase engagement.
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
- Developed interesting and interactive learning methods tailored to help students with individual needs.
- Encouraged student empathy of others to build confidence and improve self-image.
- Promoted language development skills through reading and storytelling.
- Established and communicated clear objectives for lessons, units and projects to students and parents.
- Facilitated functional life skills development in students with autism through explicit instruction and repetition to entrench skills.
- Delivered specialized classroom instruction to students with developmental disorders.
- Transitioned students across grade levels through careful planning and preparation.
- Eliminated learning gaps and instructed students by using teaching aids and motivational strategies.
- Supervised field trips to local parks, fire stations and zoos to develop social skills and community awareness.
- Implemented specialized tests to evaluate literacy performance.
- Participated in week-long intensive leadership training and provided training to colleagues on applied behavior analysis.
- Offered students personalized educational, behavioral and emotional support.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Maintained focused, inclusive and supportive learning environments.
Financial Services Representative
HHGREGG
02.2010 - 02.2016
- Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans.
- Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
- Expanded customer relationships by maintaining regular follow-up processes and rapport.
- Processed cash, check, and credit card payment transactions.
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Monitored and fulfilled customer banking requests by assessing customer requirements.
- Exercised judgment when dispensing information to maintain confidentiality of sensitive information.
- Processed loan applications and financial transactions following company procedures.
- Performed cash and check balancing to verify daily and monthly cash accounts for accuracy.
- Maintained records of accounts.
- Processed [Number] transactions per day and handled money transfers, deposits and withdrawals.
- Used various office machines to scan, fax and print financial documents.
- Reconciled bank statements and prepared payroll and entered information into online system.
Education
Some College (No Degree) - Accounting And Business Management
Vincennes University
Vincennes, INAssociate of Applied Science - Accounting And Business Management
National College of Business And Tech-Indianapolis
Indianapolis, IN06.2010
Skills
- Production line efficiency
- Attention to detail
- Critical thinking
- Team collaboration
- Repetitive work
- Small parts assembly
- Final assembly processes
- Quality control
- Production scheduling
- Background in shipping and receiving
- Decision-making
- Verbal and written communication
- Hand tools proficiency
- Process optimization
- Problem Resolution
- Customer relations
- Conflict mediation
- Call Centers
- Credit card payment processing
- Office equipment proficiency
- Courteous demeanor
- Microsoft Office expertise
- Inbound and Outbound Calling
- Power tools operation
- Workplace safety
Education and Training
other,Vincennes, IN,other,Lexington, KY
Contact
Indianapolis, IN 46235
Timeline
General Assembler
SMC Corporation
10.2022 - Current
Customer Service Specialist
TruGreen Lawn Care
02.2022 - Current
Special Education Teacher
Andrew J Brown Charter School
02.2016 - 02.2022
Financial Services Representative
HHGREGG
02.2010 - 02.2016
Some College (No Degree) - Accounting And Business Management
Vincennes University
Associate of Applied Science - Accounting And Business Management
National College of Business And Tech-Indianapolis
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