Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Dickson Ssekiziyivu

Gateway,CO

Summary

Dedicated Front Desk Agent with proven expertise in guest services and operational efficiency, honed at Gateway Canyons Resort & Spa. Excelled in registration processing and delivering exceptional guest amenities, enhancing customer satisfaction. Skilled in communication and problem-solving, significantly improving guest experience. Demonstrates a strong ability to manage reservations and provide transportation information, ensuring seamless guest stays.

Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.

Overview

7
7
years of professional experience

Work History

Front Desk Agent

Gateway Canyons Resort & Spa
03.2024 - Current
  • Collected room deposits, fees, and payments.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Kept accounts in balance and ran daily reports to verify totals.

Bellman

Marriott Down Town
07.2021 - 12.2023
  • Posted and maintained public area signage for hotel.
  • Greeted arriving guests and assisted with luggage, sports equipment and pets.
  • Escorted guests to assigned rooms and transported luggage.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
  • Escorted guests to and from rooms and assisted with baggage.
  • Explained important features of guest rooms to travelers.
  • Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
  • Opened doors and transported luggage for customers with care and efficiency.
  • Notified front desk manager of any guest issues in need of additional attention.
  • Trained and supervised new staff members on baggage handling procedures.
  • Stored luggage for guests, retrieving baggage and items when notified.
  • Checked baggage handling equipment, performing minor repairs to restore to full functionality.

Bellman

Serene Suits
02.2018 - 06.2021
  • Transferred luggage, bags and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
  • Explained important features of guest rooms to travelers.
  • Posted and maintained public area signage for hotel.
  • Escorted guests to and from rooms and assisted with baggage.
  • Greeted arriving guests and assisted with luggage, sports equipment and pets.
  • Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
  • Responded immediately to any guest requests or concerns and promptly resolved issues.
  • Escorted guests to assigned rooms and transported luggage.
  • Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
  • Opened doors and transported luggage for customers with care and efficiency.
  • Notified front desk manager of any guest issues in need of additional attention.
  • Loaded and unloaded baggage and luggage on and off conveyor belts.

Education

High School Diploma -

Makerere University Business School
Kampala Uganda
10.2015

Skills

  • Registration processing
  • Room assignments
  • Transportation information
  • Guest amenities

Languages

English, Luganda,

Timeline

Front Desk Agent

Gateway Canyons Resort & Spa
03.2024 - Current

Bellman

Marriott Down Town
07.2021 - 12.2023

Bellman

Serene Suits
02.2018 - 06.2021

High School Diploma -

Makerere University Business School
Dickson Ssekiziyivu