Gary Dicran KUFTEDJIAN
irvine,CA
Summary
Successful automotive professional versed in optimizing fixed operations and enhancing service department efficiency. Known for streamlining processes and boosting customer service standards. Excels in team collaboration and adaptable to dynamic environments, ensuring operational success and team cohesion.
Results-driven Fixed Operations Director with proven skills in enhancing operations, reducing expenses, and maintaining high customer satisfaction. Excellent verbal and written communication skills with a strategic mindset and organized approach. Bringing [Number]+ years of related experience.
Overview
31
31
years of professional experience
Work History
Fixed Operations Director
Unstoppable Auto Group
10.2023 - Current
- Supervised mechanics, service advisors and sales personnel.
- Collaborated with suppliers in development and implementation of improvement plans, promotional strategies, and customer services optimization.
- Analyze and improve Business income and Expenses.
- Analyze and improve Vendor and contracts
- Negotiated and finalized profitable contracts.
- Spearheaded marketing initiatives to increase customer awareness of dealership services and promotions.
- Reduced overhead costs without sacrificing quality through careful vendor selection and negotiation strategies.
Fixed Operations Director
Lithia Keyes Toyota
06.2022 - 09.2023
- Supervised mechanics, service advisors and sales personnel.
- Collaborated with suppliers in development and implementation of improvement plans, promotional strategies, and customer services optimization.
- Reduced overhead costs without sacrificing quality through careful vendor selection and negotiation strategies.
- Improved repair order turnaround time by optimizing scheduling procedures for increased workflow efficiency.
- Resolved escalated customer complaints promptly and professionally, maintaining a high level of client satisfaction.
- Elevated employee retention rates by cultivating a supportive work environment that fostered professional growth.
Fixed Operations Director
Envision Motors Toyota
03.2019 - 06.2022
- Supervised mechanics, service advisors and sales personnel.
- Collaborated with suppliers in development and implementation of improvement plans, promotional strategies, and customer services optimization.
- Created a positive workplace culture by promoting teamwork, open communication, and professional development opportunities among staff members.
- Teamed up with sales and parts specialists in project planning and deliveries to achieve on-time and within budget completion.
- Cultivated strong internal, customer, and manufacturer relationships.
- Drove optimization of client experience, surpassing corporate objectives and delivering additional [Number]% business growth.
- Maximized revenue potential by actively identifying up-sell opportunities during routine vehicle inspections.
Service Advisor
Fletcher Jones Motors Cars
02.2018 - 02.2019
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- achieved the highest rankings in Sales and Customer satisfaction
CEO / President
Self-employed
10.2006 - 12.2017
- Purchased Underperforming Auto Repair shops and turned them to a successful thriving businesses.
- start up ground up Auto Repair shops and got them into thriving businesses
- owned and operated 6 Auto Repair shops in los angeles county for over 10 years
- purchased used cars and reconditioned them for sale
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Drove profitability with thorough financial analysis and strategic decision making.
- Managed financial, operational and human resources to optimize business performance.
Mercedes Service Technician
Keyes European
01.2000 - 09.2006
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
Mercedes Benz Technician
Mercedes Benz of Laguna niguel
01.1994 - 12.1999
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Education
Associate of Arts - Business Adminstration
Orange Coast College
Costa Mesa, CA07-1993
Skills
- Setting goals
- Customer relations
- Operational efficiency
- Maintaining compliance
- Master Certified Mercedes Benz Technician
- Knowledge of working on cars and all its systems
- machining restoration Body and paint
- Preparing budgets
- Staff development
- Developing managers
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
- Decision-making
- Self motivation
Timeline
Fixed Operations Director
Unstoppable Auto Group
10.2023 - Current
Fixed Operations Director
Lithia Keyes Toyota
06.2022 - 09.2023
Fixed Operations Director
Envision Motors Toyota
03.2019 - 06.2022
Service Advisor
Fletcher Jones Motors Cars
02.2018 - 02.2019
CEO / President
Self-employed
10.2006 - 12.2017
Mercedes Service Technician
Keyes European
01.2000 - 09.2006
Mercedes Benz Technician
Mercedes Benz of Laguna niguel
01.1994 - 12.1999
Associate of Arts - Business Adminstration
Orange Coast College
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