Didar Hussen
Bronx,NY
Summary
Proven leader with extensive experience in enhancing customer experiences and streamlining operations at ZamZam Drugs Pharmacy. Fluent in English and Bengali, adept in Microsoft Office, with strong communication skills. Demonstrated ability to boost sales performance and team productivity, ensuring operational excellence and superior service delivery.
Overview
12
12
years of professional experience
Work History
RETAIL PHARMACY MANAGER
ZamZam Drugs Pharmacy
05.2021 - Current
- Directed and motivated a team of retail associates, providing guidance, training, and support to ensure exceptional customer service and sales performance
- Ensured exceptional customer experiences by training staff in effective customer service techniques and resolving escalated customer issues promptly and satisfactorily
- Streamlined store operations by optimizing staffing levels, scheduling, and task assignment to ensure smooth daily operations
- Oversaw inventory control, including ordering, receiving, and replenishing merchandise to maintain optimal stock levels and minimize stockouts
- Conducted regular mentorship for staff on product knowledge, sales techniques, and customer service best practices to enhance skills and performance.
EXECUTIVE GUEST SERVICES MANAGER
Hotel Britannia
01.2016 - 12.2020
- Handled financial transactions, including billing, invoicing, and payment processing, while maintaining accuracy and confidentiality
- Identified opportunities for upselling room upgrades, amenities, and services to maximize revenue and enhance guest satisfaction
- Collaborated closely with housekeeping, maintenance, and other departments to ensure smooth operations and superior guest experiences.
GUEST SERVICES MANAGER
Hotel Fortune Gardens
01.2013 - 07.2015
- Welcomed and assisted guests with check-in, check-out, and any inquiries, ensuring a smooth and pleasant arrival and departure experience
- Communicated with guests via phone, email, and in-person to provide information, address inquiries, and offer personalized assistance
- Provided clear and concise information about hotel amenities, policies, and local attractions.
Education
Master of Social Science, M.S.S -
National University
Gazipur Bangladesh01.2015
Bachelor of Social Science, B.S.S -
National University
Gazipur Bangladesh01.2013
Skills
- Fluent in English, Bengali
- Adept knowledge of Microsoft Office applications
- Strong communication skills, able to clearly and effectively communicate with a team
- Self-starter, able to manage myself or lead a team in the workplace
References
References Available Upon Request
Work Preference
Work Type
Full TimeLanguages
English
Limited Working
Timeline
RETAIL PHARMACY MANAGER
ZamZam Drugs Pharmacy
05.2021 - Current
EXECUTIVE GUEST SERVICES MANAGER
Hotel Britannia
01.2016 - 12.2020
GUEST SERVICES MANAGER
Hotel Fortune Gardens
01.2013 - 07.2015
Master of Social Science, M.S.S -
National University
Bachelor of Social Science, B.S.S -
National University
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