Didem Ozuturk
Long Island City
Summary
I would like to further develop the education I received in the Culinary Arts Academy, gain experience in various restaurants, hotels, and advance my career within the hospitality industry. Customer service professional prepared for roles requiring high standards and results-driven approaches. Skilled in addressing customer inquiries and resolving issues while maintaining collaborative team environment. Known for reliability and adaptability, with focus on enhancing customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Associate
NY Bakery And Desserts
08.2024 - Current
- Resolved customer issues efficiently, resulting in positive feedback and increased loyalty.
- Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
- Assisted with price verifications and implemented adjustments for discounts or promotions.
- Stretching beyond assigned duties when needed for smooth business operations.
- Recommended items to customers based on specific needs and explained features and benefits.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Worked with other customer support teams to develop consistent and equal high-quality levels of support.
- Coordinated with delivery, store and shipping teams facilitate successful fulfillment of all customer orders.
Pastry Line Cook
The Modern
08.2021 - 02.2024
- Supported team members during high-volume periods, facilitating smooth operations and timely order fulfillment.
- Earned recognition from management for consistently maintaining a positive attitude and strong work ethic under pressure.
- Participated in continuous learning opportunities to stay updated on industry trends and improve upon existing skills.
- Demonstrated adaptability by stepping in as needed in other areas of the kitchen, contributing to overall team success.
- Enhanced customer satisfaction by providing high-quality pastry products on a consistent basis.
- Utilized various baking equipment skillfully to produce pastries of varying textures and presentations, impressing guests with visual appeal.
- Developed new recipes for limited-time offerings based on popular flavor trends and customer feedback.
Production Chef
Le Cordon Bleu
12.2017 - 10.2018
- Created demo preparations for the chefs, ensuring material quality control
- Adhered to the calendar in the school's curriculum
- Assisted in ordering materials and to control them
- Provided the materials students used in their exams and lessons
- Prepared buffets for special events and festivals
- Instructed students and interns in food production and recipe creation
- Reported the work done and developments during the day to the Director Chef
Pastry Chef
Fauchon Paris
09.2016 - 09.2017
- Maintained proper dating and storing procedures
- Supervised the implementation of hygiene and cleaning protocol
- Trained and supervised new hires
- Provide coordination between FOH and BOH
- Prepared and contributed to seasonal menus
Education
Certificate - Department of Piano/State Conservatory
Trakya University
Certificate -
Culinary Art Academy
09.2014
Skills
- Leadership
- Intern training
- Service standard compliance
- Staff education and training
- Recordkeeping strengths
- Complaint resolution
- Sales expertise
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Customer service excellence
- Teamwork skills
- Phone Etiquette
- Customer Relationship Management
Certification
- Professional Culinary Training Certificate - Ministry of Education
- Kayra WSET Wine Education Certificate
- Kayra WSET Wine Service Training Certificate Level 2
- HACCP Certificate
- Coffee Training
- Food and Beverage Salon and Service Training
- Pest Training
Languages
Turkish
Native or Bilingual
English
Professional Working
Timeline
Customer Associate
NY Bakery And Desserts
08.2024 - Current
Pastry Line Cook
The Modern
08.2021 - 02.2024
Production Chef
Le Cordon Bleu
12.2017 - 10.2018
Pastry Chef
Fauchon Paris
09.2016 - 09.2017
Certificate - Department of Piano/State Conservatory
Trakya University
Certificate -
Culinary Art Academy
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