DIDIANA DIAZ
Cashion,AZ
Summary
Results-driven Sales Floor Manager experienced in team leadership and customer relationship management. Achieved high productivity and efficient task completion through effective communication and problem-solving skills. Focused on driving sales growth by ensuring positive customer experiences and optimizing inventory control.
Overview
2
2
years of professional experience
Work History
Assistant sales floor manager
Nordstrom last chance
12.2025 - Current
- Supervise daily sales floor operations to ensure an outstanding customer shopping experience.
- Lead, motivate, and support associates to achieve sales and customer service goals.
- Support store management in meeting operational and financial objectives.
- Assist with hiring, onboarding, coaching, and training new employees.
- Coordinate workload and delegate tasks to maximize productivity.
- Monitor store presentation, merchandising, and inventory organization.
- Resolve customer concerns professionally while maintaining high satisfaction.
- Promote teamwork, accountability, and a positive work environment.
Shift Lead
Taco Bell
Glendale, Arizona
07.2024 - 11.2025
- Supervised team members during shifts to ensure efficient service and customer satisfaction.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Trained new employees on food safety and operational procedures for consistent performance.
- Supported onboarding of new employees to ensure effective integration into the team.
- Handled cash register transactions accurately while providing excellent customer service.
- Managed inventory levels to maintain stock and reduce waste during busy periods.
- Responded to customer inquiries and complaints in a professional manner.
Education
GED
Avondale, AZSkills
- Sales & Goal Achievement
- Customer Service Excellence
- Retail Operations
- Cash handling
- Inventory Management
- Employee development
- Leadership & Team Development
- Conflict Resolution
- Time Management
- Adaptability
- Problem Solving
- Communication
- Cash handling
- Cash handling
Timeline
Assistant sales floor manager
Nordstrom last chance
12.2025 - Current
Shift Lead
Taco Bell
07.2024 - 11.2025
GED