Didier Ruiz
El Paso,TX
Summary
Experienced Customer Service Specialist with a proven record of excellence in communication, attentive listening, and effective problem-solving. Committed to elevating customer satisfaction through a service-oriented mindset, tailored solutions, and personalized care. Skilled in fostering loyalty by understanding individual needs and delivering exceptional service. As a collaborative team player, I thrive in building strong client relationships and contributing to a positive work environment. Dedicated to upholding high service standards to drive company success, I specialize in optimizing processes for efficiency and quality. Recognized for my articulate communication style, enthusiastic demeanor, and results-driven approach, I am deeply passionate about nurturing connections and driving business growth
Overview
4
4
years of professional experience
1
1
Certification
Work History
Provider
Self Employed
01.2023 - 02.2024
- Coordinated transportation for patients to and from medical appointments, ensuring timely arrival and departure.
- Facilitated grocery trips to assist patients in maintaining household essentials and dietary needs.
- Managed medication administration with precision and adherence to prescribed schedules.
- Provided specialized care by maintaining and managing ostomy bags with meticulous attention to detail.
- Prepared nutritious meals tailored to individual dietary requirements, promoting optimal health and satisfaction for patients.
E-commerce Specialist
Self Employed Web
03.2022 - 01.2023
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Maintained working knowledge of company products, services and promotions.
- Boosted online sales by implementing effective SEO strategies and optimizing product listings.
- Coordinated with marketing team to create successful promotional campaigns, driving traffic and increasing conversions.
Private
United States Marine Corps
10.2021 - 12.2021
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Developed the ability to remain calm, composed, and professional under intense situations.
- Exhibited a strong sense of professionalism, punctuality, and adherence to rules & regulations.
Lube Technician
Lube X-Press
06.2021 - 10.2021
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
Front End Associate
Walmart
10.2020 - 07.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Gathered shopping baskets and carts and relocated to designated areas.
- Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
Help Desk Associate
PC & Net Techies
10.2019 - 10.2020
- Streamlined help desk processes for quicker response times to support requests.
- Managed high-volume ticket queue, prioritizing urgent issues and providing timely solutions.
- Served as a reliable point of contact for end-users, addressing concerns with empathy and professionalism.
- Engaged service providers and vendors in logging support or service tickets.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Researched and identified solutions to technical problems.
Education
High School Diploma -
Socorro High School
El Paso, TX06.2018
Skills
- Data entry proficiency
- Teamwork and Collaboration
- Customer Service
- Calm and Professional Under Pressure
- Computer Skills
- Money handling abilities
- Medical terminology knowledge
- Sales expertise
- Stock management
- Transaction Processing
- POS Systems and Ordering Platforms
- Spanish Fluency
Certification
- BLS Basic Life Support
- level 2 & 3 security
Timeline
Provider
Self Employed
01.2023 - 02.2024
E-commerce Specialist
Self Employed Web
03.2022 - 01.2023
Private
United States Marine Corps
10.2021 - 12.2021
Lube Technician
Lube X-Press
06.2021 - 10.2021
Front End Associate
Walmart
10.2020 - 07.2021
Help Desk Associate
PC & Net Techies
10.2019 - 10.2020
High School Diploma -
Socorro High School