DIDIER TADIDA
MELROSE,MA
Summary
Dynamic Operation Manager with a proven track record at Brigham and Women's Hospital, enhancing sterilization processes and reducing infection rates. Skilled in quality assurance and team collaboration, I effectively implemented training programs and process improvements, achieving significant departmental efficiency. Certified CRCST with strong decision-making abilities and a commitment to patient safety.
Overview
22
22
years of professional experience
Work History
Operation Manager
Brigham and women's hospital
Boston, Massachusetts
06.2024 - Current
- Oversaw sterilization processes to ensure compliance with industry standards, resulting in a reduction in infection rates.
- Developed and implemented quality assurance programs, conducting regular audits to maintain adherence to sterilization protocols.
- Managed a team of [number] staff members, providing training and professional development to enhance skills in sterilization techniques and safety protocols.
- Collaborated with surgical services and nursing staff to ensure the timely delivery of sterile instruments, improving turnaround time.
- Analyzed workflows and implemented process improvements that resulted in a specific percentage increase in departmental efficiency.
- Maintained inventory control, overseeing the procurement and usage of sterile supplies to minimize waste and reduce costs.
- Ensured compliance with safety regulations, fostering a safe work environment, and developing emergency procedures for infection control.
Program Director
BayCove Human Services
01.2024 - 01.2025
- Developed program strategies to enhance service delivery for diverse populations.
- Coordinated staff training sessions to improve team performance and collaboration.
- Oversaw budget allocations to ensure resources met program needs effectively.
- Facilitated community partnerships to expand outreach and service access.
- Implemented best practices in program evaluation for continuous improvement.
- Led cross-departmental meetings to align goals and strategies across teams.
- Monitored compliance with regulatory standards in service delivery practices.
- Provided leadership in developing innovative approaches to meet program goals.
- Facilitated staff meetings and educational work sessions to strengthen staff competencies.
- Created and implemented new policies and procedures for the program.
- Hired and developed staff members to collaboratively achieve program goals.
- Developed strategic plans to ensure successful program operations.
- Managed budgeting processes, including creating forecasts and tracking expenses.
CRCST Manager
HCA Medical Center Houston
01.2022 - 01.2023
- Oversaw daily operations and ensured compliance with healthcare regulations.
- Managed staff scheduling and coordinated team assignments effectively.
- Implemented quality improvement initiatives to enhance patient care services.
- Facilitated training programs for new employees and ongoing staff development.
- Evaluated operational processes and recommended improvements for efficiency.
- Collaborated with interdisciplinary teams to optimize patient flow and service delivery.
- Maintained inventory management systems for medical supplies and equipment.
- Developed policies and procedures to ensure a safe working environment for staff.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
CRCST SUPERVISOR
Boston Children’s Hospital
01.2019 - 01.2022
- Supervised daily operations in a pediatric healthcare environment.
- Coordinated staff schedules and managed team performance effectively.
- Conducted training sessions for new hires on hospital protocols.
- Implemented quality assurance measures to enhance patient care standards.
- Collaborated with multidisciplinary teams to improve workflow efficiency.
- Monitored compliance with safety regulations and hospital policies consistently.
- Facilitated communication between departments to support patient needs effectively.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Tracked progress on projects and provided timely feedback to staff members.
SURGICAL TECHNICIAN
US Army Reserve
Boston, Massachusetts
01.2013 - 12.2021
- Assisted surgical teams with sterile setup and equipment organization.
- Prepared and maintained surgical instruments for various procedures.
- Monitored patient vitals during operations to ensure safety and stability.
- Conducted inventory checks of surgical supplies and restocked as needed.
- Collaborated with medical staff to enhance operational efficiency in the OR.
- Ensured compliance with safety protocols and infection control measures.
- Provided support to surgeons during procedures by passing instruments and other materials.
- Prepared operating room with necessary instruments and supplies for procedures.
- Operated machines such as suction devices, cautery devices, power drills as directed by physician or surgeon.
- Disposed of contaminated materials following standard infection control policies.
- Maintained accurate records of all surgical instrument counts before and after each procedure.
CRCST SUPERVISOR
Brigham and Women Faulkner
01.2018 - 01.2020
- Supervised daily operations in a pediatric healthcare environment.
- Coordinated staff schedules and managed team performance effectively.
- Conducted training sessions for new hires on hospital protocols.
- Implemented quality assurance measures to enhance patient care standards.
- Resolved conflicts and addressed staff concerns promptly and professionally.
- Monitored compliance with safety regulations and hospital policies consistently.
- Facilitated communication between departments to support patient needs effectively.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Implemented quality control measures, significantly reducing error rates.
CRCST SUPERVISOR
Boston Medical Center
01.2017 - 01.2018
- Coordinated staff schedules and managed team performance effectively.
- Conducted training sessions for new hires on hospital protocols.
- Implemented quality assurance measures to enhance patient care standards.
- Collaborated with multidisciplinary teams to improve workflow efficiency.
- Resolved conflicts and addressed staff concerns promptly and professionally.
- Monitored compliance with safety regulations and hospital policies consistently.
- Facilitated communication between departments to support patient needs effectively.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
CRCST SUPERVISOR
Mass General Hospital
01.2014 - 01.2017
- Coordinated staff schedules and managed team performance effectively.
- Conducted training sessions for new hires on hospital protocols.
- Implemented quality assurance measures to enhance patient care standards.
- Collaborated with multidisciplinary teams to improve workflow efficiency.
- Resolved conflicts and addressed staff concerns promptly and professionally.
- Monitored compliance with safety regulations and hospital policies consistently.
- Facilitated communication between departments to support patient needs effectively.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Trained new employees on company policies, job duties, and performance expectations.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Implemented new operational procedures, increasing efficiency.
CASHIER/FOOD RETAILER
Whole Food Market
01.2010 - 01.2013
- Processed customer transactions efficiently at high-volume retail environment.
- Managed cash drawer and balanced cash register daily.
- Assisted customers with product inquiries and store navigation.
- Maintained cleanliness and organization of checkout areas.
- Collaborated with team members to enhance customer experience.
- Handled returns and exchanges following store policies.
- Provided training to new cashiers on procedures and systems.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
CENTRAL PROCESSING TECHNICIAN
NDOP General Hospital
01.2004 - 01.2010
- (Africa Cameroon)
Education
Doctorate Student - strategic leadership
Liberty University
01.2027
Master’s degree - Health Care Leadership
WESTERN GOVERNOR UNIVERSITY
01.2021
Bachelor’s Degree - science
UMASS Boston
01.2017
Associate Degree - Biotechnology
Bunker Hill Community College
01-2015
Associate Degree - Elementary Teaching
Baptist Teacher’s Training College
Cameroon01.2010
Associate Degree - Veterinary Services
Veterinary Training Center
Cameroon01.2008
Skills
- Certified CRCST
- CPR certification
- Certified CIS
- Decision making
- Certified FER
- Problem solving
- Certified CHL
- Delegation skills
- Team collaboration
- Motivation techniques
- Effective communication
- Planning and organization
- Patient sensitivity
Timeline
Operation Manager
Brigham and women's hospital
06.2024 - Current
Program Director
BayCove Human Services
01.2024 - 01.2025
CRCST Manager
HCA Medical Center Houston
01.2022 - 01.2023
CRCST SUPERVISOR
Boston Children’s Hospital
01.2019 - 01.2022
CRCST SUPERVISOR
Brigham and Women Faulkner
01.2018 - 01.2020
CRCST SUPERVISOR
Boston Medical Center
01.2017 - 01.2018
CRCST SUPERVISOR
Mass General Hospital
01.2014 - 01.2017
SURGICAL TECHNICIAN
US Army Reserve
01.2013 - 12.2021
CASHIER/FOOD RETAILER
Whole Food Market
01.2010 - 01.2013
CENTRAL PROCESSING TECHNICIAN
NDOP General Hospital
01.2004 - 01.2010
Doctorate Student - strategic leadership
Liberty University
Master’s degree - Health Care Leadership
WESTERN GOVERNOR UNIVERSITY
Bachelor’s Degree - science
UMASS Boston
Associate Degree - Biotechnology
Bunker Hill Community College
Associate Degree - Elementary Teaching
Baptist Teacher’s Training College
Associate Degree - Veterinary Services
Veterinary Training Center