Didier Kapuka
Fort Worth,TX
Summary
Energetically driving excellence at Amazon, I mastered efficient packing techniques and order picking accuracy, significantly reducing shipping errors. My keen focus on workplace cleanliness and proactive quality control minimized product damage, showcasing my ability to blend hard skills with effective communication, ensuring peak operational efficiency.
Overview
9
9
years of professional experience
Work History
Delivery Driver
DoorDash
07.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
Packer Associate
Amazon
04.2018 - 05.2024
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
- Supported quality control efforts by inspecting products for defects before packaging.
- Reduced product damage rates by carefully handling items during the packing process.
- Communicated effectively with supervisors regarding any issues or concerns related to the packing process.
- Improved packing efficiency by implementing organized workflows and clearly labeled storage areas.
Cooker
Turbo Restaurant (Arby’s)
03.2016 - 09.2017
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Grocery Stocker
Walmart
11.2015 - 09.2017
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Answered customer questions and provided detailed product information.
Education
Nursing
Tarrant County College
Hurst, TXSkills
- Box assembly
- Order picking accuracy
- Shipping and receiving
- Workplace Cleanliness
- Efficient Packing Techniques
Accomplishments
- Resolved product issue through consumer testing. •Operating packing machines and loading them with packing materials as required. •Ensure all packages are properly packaged and sealed
Timeline
Delivery Driver
DoorDash
07.2022 - Current
Packer Associate
Amazon
04.2018 - 05.2024
Cooker
Turbo Restaurant (Arby’s)
03.2016 - 09.2017
Grocery Stocker
Walmart
11.2015 - 09.2017
Nursing
Tarrant County College