Overview
Work History
Education
Skills
Timeline
Generic

Dieadra Chevalier

MISSOURI CITY

Overview

2026
2026
years of professional experience

Work History

CSR II

Empyean Benefit Solutions
2023 - Current
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Managed escalated complaints, providing effective solutions to complex issues.
  • Collaborated with team members to streamline processes and improve service delivery.
  • Trained new staff on operational procedures and customer engagement strategies.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.

Massage Therapist

08.2018 - 05.2020
  • Perform therapeutic massages of soft tissues and joints.
  • May assist in the assessment of range of motion and muscle strength, or propose client therapy plans.
  • Treat clients by using touch point in the affected area where sore and tender.
  • Answered calls, made appointments, accepted cash/credit card payments.
  • Massage Therapist , Massage Therapists

Customer Service Representatives

HOUSTON HOUSING AUTHORITY
08.2016 - 09.2017
  • Monitored heavy volume of incoming calls assisting customers with general information processing orders, placing orders, tracking orders and general information working from home.
  • Conducted eligibility interviews with applicant and port-in families.
  • Conducted interviews in the client's home or field office as needed.
  • Did background check on all adult members of applicant families.
  • Determine eligibility of applicants from the waiting list, special admissions and port-ins.
  • Inform ineligible families of informal meeting procedures.
  • Document family composition, citizenship or eligible immigrant status and social security numbers of family members over age six (or certification that no number exists) in accordance with HUD requirements.
  • Determine Annual Income in accordance with HUD rules.
  • Obtain Enterprise Income Verification or third party verification of income.
  • Calculate Adjusted Income correctly in accordance with HUD rules.
  • Obtain third party verification of deductions (or documentation of why third party verifications are not present).
  • Calculate Total Tenant Payment (TTP) accurately.
  • Determine the Voucher size for which each family qualifies in accordance with the Administrative Plan.
  • Issue Vouchers and brief Voucher-holders, emphasizing housing opportunities outside areas of minority and low income concentration.
  • Set-up complete and accurate files with all necessary participant-supplied documents and third party verifications (or documentation of why third party verifications are not present).
  • Receive Requests for Tenancy Approval, HAP contracts (with HUD-required Tenancy Addendum) Inspection reports, rent reasonableness determinations and leases.
  • Check to ensure that no participants will be paying more than 40 percent of adjusted monthly income in TTP, review for original signatures and internal consistency (particularly with respect to who pays for various utilities), place in participant files and authorize HAP payments to owner.
  • Enter correct information and forward accurate and timely 50058 form to Assistant Administrator for submission to HUD.
  • WORK FROM HOME/ CUSTOMER SERVICE , Customer Service Representatives

Customer Service Representatives

FIRST DATA
12.2000 - 12.2008
  • Monitor heavy volume of incoming/outgoing calls assisting clients with past due accounts processing payments and making payment arrangements, and updating new information
  • CUSTOMER SERVICE/ COLLECTOR , Customer Service Representatives

Customer Service Representatives

ACS
12.2001 - 08.2005
  • Monitor heavy volume of incoming calls assisting customers with general information processing customer's payments on accounts updating new changes to accounts made sure needs of customers were met.
  • Also promoted new products and services
  • Customer Service , Customer Service Representatives

Administrative Services Managers

RELIANT ENERGY
03.1998 - 12.2000
  • Monitor heavy volume of outgoing calls to existing and previous clients to renew there lights and offer better and longer plans
  • CUSTOMER SERVICE/SALES , Administrative Services Managers

Education

High School Diploma - General High School Curriculum

Willowridge Senior High School
Houston, TX
05.1993

Skills

  • Call center experience
  • Customer focus
  • Complaint handling
  • CRM software
  • Customer service
  • Active listening
  • Critical thinking
  • Professional telephone demeanor
  • Microsoft outlook
  • Relationship building
  • Computer proficiency
  • Documentation
  • Payment processing
  • Data entry
  • Administrative support
  • Dispute resolution
  • Building rapport
  • Microsoft Excel
  • Call center operations

Timeline

Massage Therapist

08.2018 - 05.2020

Customer Service Representatives

HOUSTON HOUSING AUTHORITY
08.2016 - 09.2017

Customer Service Representatives

ACS
12.2001 - 08.2005

Customer Service Representatives

FIRST DATA
12.2000 - 12.2008

Administrative Services Managers

RELIANT ENERGY
03.1998 - 12.2000

High School Diploma - General High School Curriculum

Willowridge Senior High School

CSR II

Empyean Benefit Solutions
2023 - Current

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Dieadra Chevalier