Diedra Clark
Dallas,TX
Summary
Detail-oriented professional with 15 years of experience in office environments, specializing in patient scheduling and administrative support. Demonstrated ability to enhance office efficiency and patient satisfaction through effective management of appointments and medical records. Strong communication skills and meticulous attention to detail ensure exceptional service in fast-paced settings.
Overview
27
27
years of professional experience
Work History
Optometry Receptionist/Technician
Hollingsworth Family Eye Care
McKinney, TX
06.2022 - 03.2025
- Demonstrated proficiency in managing appointment scheduling, patient records, and medical billing.
- Conducted preliminary eye exams, including vision screenings and intraocular pressure measurements.
- Administered diagnostic tests such as retinal photography and visual field assessments.
- Processed patient check-in/check-out efficiently while verifying insurance benefits.
- Collected patient health histories and documented comprehensive medical records.
- Educated patients on eye care practices, including proper use of contact lenses.
- Coordinated front and back-office responsibilities to enhance operational efficiency.
- Entered charges and claims accurately, balancing daily transactions effectively.
Server
Hobo Joe’s Bar and Grill
Denison, TX
04.2020 - 05.2022
- Serviced guests promptly with food and beverage requests, maintaining professionalism and friendliness.
- Utilized extensive menu knowledge to advise customers and upsell items effectively.
- Ensured cleanliness and organization of tables and silverware at all times.
- Greeted customers upon entrance, ensuring a welcoming atmosphere while taking orders.
- Communicated efficiently with kitchen staff to ensure timely order fulfillment.
- Presented restaurant menus, assisting customers in selecting food and beverages.
- Managed opening and closing procedures to prepare restaurant for daily operations.
Customer Service Associate/Sales
Goins Lumber
Sherman, TX
05.2019 - 03.2020
- Handled all customer service functions, ensuring timely resolution of inquiries.
- Managed incoming calls and directed them to appropriate departments.
- Executed data entry tasks efficiently, maintaining accuracy in records.
- Organized and maintained documents to ensure easy access to information.
Customer Service Associate
Alorica
Sherman, TX
05.2018 - 05.2019
- Handled all incoming calls for a gas company based in Kansas City, Missouri.
- Initiated gas service for new customers by entering pertinent information into database.
- Verified new customer credit scores through Equifax to assess deposit requirements.
- Processed payments and clarified monthly gas bills for customers as needed.
- Evaluated eligibility of gas accounts for termination due to non-payment.
- Directed calls to appropriate departments for efficient resolution.
- Coordinated all outgoing service calls, including meter readings and service activations.
Administrative Assistant
Green Outsourcing
Addison, TX
01.2017 - 04.2018
- Executed comprehensive administrative assistant functions to support daily operations.
- Managed accounts payable and receivable, maintaining accurate expenditure records.
- Processed vendor invoices, ensuring timely payments and resolution of discrepancies.
- Oversaw company credit card payments, ensuring adherence to financial protocols.
Front Office Coordinator
Tri-Med Behavioral and Sleep Medicine
Sherman, TX
01.2015 - 12.2016
- Supervised front office personnel, ensuring compliance with established policies and procedures.
- Ordered supplies for front and back offices to maintain operational efficiency.
- Trained front office employees on Electronic Medical Record systems.
- Balanced daily patient payments and documented transactions accurately.
- Negotiated payment arrangements with patients, completing monthly financial transactions.
- Assisted patients with billing inquiries, statements, benefits explanations, and account balances.
- Verified insurance coverage prior to appointment scheduling.
- Prepared correspondence for all physicians to facilitate communication.
National Senior Recruiting Representative (Dental)
Cigna Healthcare
Sherman, TX
02.2013 - 01.2015
- Credentialed all potential dental providers in compliance with state regulations.
- Executed cold calls to enroll providers in Cigna plans.
- Verified provider information, including DEA and Controlled Substance Licenses.
- Corresponded electronically with dental providers to address inquiries and concerns.
- Supported Team Lead by training employees on processes and resolving issues.
- Negotiated initial discount percentages for providers’ clients, pending supervisory approval.
- Maintained database of new practice locations and additions to existing ones.
- Achieved top national ranking as dental recruiter monthly and annually.
Patient Accounts Coordinator
Sherman Cardiovascular Care Associates
Denison, TX
06.2007 - 01.2013
- Verified patient insurance benefits to ensure accurate billing processes.
- Managed accounts receivable functions, including payment plan setup and adherence.
- Collaborated with physicians to resolve patient account balance inquiries.
- Assisted patients with billing, statements, explanations of benefits, and account balance questions.
- Handled all incoming calls for three-physician practice to enhance communication.
- Conducted patient registration and check-out as needed to streamline operations.
- Scheduled diagnostic testing at hospitals and outpatient centers, securing necessary precertifications.
- Cross-trained in back-office operations to support team efficiency.
Customer Service Representative
Cigna Healthcare
Sherman, TX
10.2005 - 06.2007
- Resolved insurance coverage inquiries and complaints from insurers and providers efficiently.
- Managed detailed insurance records using computer systems for data access and retrieval.
- Explained eligibility and benefits to insurers, providers, and staff clearly.
- Clarified claim processing procedures and coordinated with claims department for reprocessing.
- Documented all inquiries accurately.
Secretary/Physician Assistant
Trinity Women’s Center
Dallas, TX
01.1998 - 09.2005
- Handled all incoming communications for five-physician practice, responding to patients, families, and vendors.
- Managed patient registration and check-out processes to ensure efficient operations.
- Verified insurance benefits and secured necessary precertifications or authorizations.
- Scheduled surgeries and diagnostic tests at hospitals efficiently.
- Processed insurance mail while maintaining accurate records of daily transactions.
- Balanced daily finances, ensuring accurate deposit transactions.
- Maintained organized patient charts while safeguarding sensitive information.
- Trained new employees on EMR system to enhance team productivity.
Education
High School Diploma -
Sherman High School
Sherman, TX05-1992
Some College (No Degree) - Transcription/Real-time Captioning
Court Reporting Institute of Dallas
Dallas, TXSkills
- Relationship management
- Solution-oriented mindset
- Professionalism and reliability
- Problem assessment
- Report preparation
- Database management
- Insurance verification expertise
- Creative initiative
- Microsoft Office proficiency
- EMR systems knowledge
- Customer service excellence
- Transcription skills
- Medical terminology expertise
- Accounts payable and receivable
- Medical billing proficiency
- Communication skills
- Time management strategies
- Team collaboration
- Active listening
References
References available upon request.
Timeline
Optometry Receptionist/Technician
Hollingsworth Family Eye Care
06.2022 - 03.2025
Server
Hobo Joe’s Bar and Grill
04.2020 - 05.2022
Customer Service Associate/Sales
Goins Lumber
05.2019 - 03.2020
Customer Service Associate
Alorica
05.2018 - 05.2019
Administrative Assistant
Green Outsourcing
01.2017 - 04.2018
Front Office Coordinator
Tri-Med Behavioral and Sleep Medicine
01.2015 - 12.2016
National Senior Recruiting Representative (Dental)
Cigna Healthcare
02.2013 - 01.2015
Patient Accounts Coordinator
Sherman Cardiovascular Care Associates
06.2007 - 01.2013
Customer Service Representative
Cigna Healthcare
10.2005 - 06.2007
Secretary/Physician Assistant
Trinity Women’s Center
01.1998 - 09.2005
High School Diploma -
Sherman High School
Some College (No Degree) - Transcription/Real-time Captioning
Court Reporting Institute of Dallas
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