Diedra Stringer
Customer Service Agent
Morgan ,GA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History of managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Demonstrates proficiency in CRM systems, complemented by exceptional active listening and multitasking skills.
Overview
8
8
years of professional experience
Work History
Dental Insurance Coordinator
Qualfon
Highland Park, MI
02.2022 - Current
- Coordinated patient insurance verification and enrollment processes effectively.
- Assisted patients with insurance inquiries and benefit explanations clearly.
- Resolved discrepancies in claims and payments through effective communication.
- Updated patient records when necessary due to changes in coverage or benefit levels.
Customer Support Specialist
Response Mine Interactive
Atlanta, GA
05.2019 - 01.2022
- Assisted customers with inquiries and resolved issues via phone and email.
- Utilized CRM software to track customer interactions and support requests.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Recorded all customer interactions into the database system accurately and completely.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Processed policy renewals and changes in a timely manner.
- Processed new policy applications and updated existing policy documents.
Collections Agent
Portfolio Recovery Associates
Birmingham, AL
07.2017 - 03.2019
- Communicated effectively with clients to negotiate payment arrangements and settlements.
- Utilized software systems to track account status and update payment records.
- Collaborated with team members to develop strategies for improving collection rates.
- Documented interactions with clients in compliance with regulatory guidelines.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
Education
Associate of Science - Business Office Technology/Administration
Bainbridge College
Blakely, GA05-2010
Skills
- Insurance verification
- Claims processing
- Patient records management
- Benefit explanation
- Regulatory compliance
- Customer service
- Data entry
- CRM software
- Payment processing
- Effective communication
- Problem solving
- Conflict resolution
- Attention to detail
- Time management
References
References available upon request.
Timeline
Dental Insurance Coordinator
Qualfon
02.2022 - Current
Customer Support Specialist
Response Mine Interactive
05.2019 - 01.2022
Collections Agent
Portfolio Recovery Associates
07.2017 - 03.2019
Associate of Science - Business Office Technology/Administration
Bainbridge College
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