Diedra Winston
Houston
Summary
With 14 years of experience in sales, marketing, and customer service, I possess a comprehensive understanding of these fields. Throughout my career, I have effectively managed diverse accounts, serving a wide range of clients and customers. My strong communication skills, combined with expertise in time management, enable me to meet employer demands while satisfying customer needs. As an experienced professional, I am renowned for providing expert guidance and solutions, as well as being recognized for reliability and adaptability in dynamic environments. Additionally, I excel at fostering teamwork and driving successful outcomes.
Overview
8
8
years of professional experience
Work History
Subject Matter Expert
Sutherland Global
08.2022 - 05.2024
- Coaching
- Team building
- Support
- Call monitoring
- Document preparation
- Marketing strategy
- Email handling
- Outbound calls
- Inbound calls
- Activity Planning
- Call report
- Mentored junior team members, contributing to their professional growth and development.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Managed complex projects from inception through completion, delivering high-quality results within tight deadlines.
- Enhanced team performance by providing expert guidance on critical projects and strategic initiatives.
Senior Associate
Sutherland Global
05.2021 - 08.2022
- Inbound and Outbound calls handling
- Email handling
- Resolve issues appropriately
- Appointment Setting
- Call reporting
Part-time Senior Recruiter/ Trainer
Shadrock Global
07.2021 - 11.2021
- Recruiting
- Outbound calls handling
- Email handling
- Team building
- Social Media Marketing
- Script writing
- Marketing Strategies
- Coaching
- Document preparation
Senior Recruiter/ Trainer
M.S.R
08.2020 - 02.2021
- Company Overview: Virtual
- Recruiting
- Inbound and Outbound calls handling
- Email handling
- Team building
- Resolve issues appropriately
- Training/Coaching sessions
- Script Writing
- Virtual
Executive Assistant
Daybreak INTL
10.2018 - 09.2020
- Company Overview: Texas
- Laid down instructions and guide line
- Recruiting
- Team building
- Coaching Sessions
- Training
- Script Writing
- Monitor Database
- Schedule Appointments
- Cold calls handling
- Email handling
- Document preparation
- Social media marketing
- Social Media Monitoring
- Marketing Strategies
- Worked well independently and on a team to solve problems
- Exhibited excellent self-discipline and self-management skills
- Texas
Team Leader/ Customer Service Rep.
Gadz View Technology
04.2016 - 05.2018
- Company Overview: Kingston
- Monitoring
- Coaching
- Inbound and Outbound calls handling
- Email handling
- Team building
- Resolve issues appropriately
- Laid down instructions and guide line
- Kingston
Education
Bachelor’s Degree - Applied Psychology
University of Applied Science
08-2026
CSEC -
Distinction College
06.2019
Practical Nursing -
Wilmot’s Academy
07.2012
High school or equivalent -
Bog walk High
07.2007
Skills
- Proficient Time Management
- Resilient in Dynamic Environments
- Effective Leadership
- Microsoft Office Proficiency
- Customer Support Expertise
- Thrives in High-Pressure Environments
- Effective Team Participation
- Strong Verbal Skills
- Targeted Marketing Initiatives
- Effective Lead Outreach
- Professional Script Composition
- Quality assurance and control
- Exceptional communication
- Strategic sales knowledge
Hobbies and Interests
- Short Stories and Poetry Writing
- Nature Walk
- Reading
- Watching Historical Films
Timeline
Subject Matter Expert
Sutherland Global
08.2022 - 05.2024
Part-time Senior Recruiter/ Trainer
Shadrock Global
07.2021 - 11.2021
Senior Associate
Sutherland Global
05.2021 - 08.2022
Senior Recruiter/ Trainer
M.S.R
08.2020 - 02.2021
Executive Assistant
Daybreak INTL
10.2018 - 09.2020
Team Leader/ Customer Service Rep.
Gadz View Technology
04.2016 - 05.2018
CSEC -
Distinction College
Practical Nursing -
Wilmot’s Academy
High school or equivalent -
Bog walk High
Bachelor’s Degree - Applied Psychology
University of Applied Science
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