Diedre Anderson
Summary
Dynamic professional with over three years of experience in customer service and operational support, excelling in high-pressure environments. Demonstrates exceptional attention to detail, effective communication, and strong organizational skills. Proven ability to enhance customer satisfaction through reliable service and efficient inventory management. Adept at fostering teamwork and maintaining a welcoming atmosphere, ensuring a positive experience for both guests and colleagues. Committed to delivering excellence in every aspect of work.
Overview
3
3
years of professional experience
Work History
Secretary
D&D Rubberworks
01.2023 - Current
- Order, dispense and organize office supplies for team use
- Provides a positive customer experience with fair, friendly, and courteous service
- Receiving payments and issuing receipts, maintaining track of all monetary transactions
- Responsible for providing customers with a greater understanding of the type of service and products being provided, as well as the pricing associated with each item
Line Cook & Cashier
Taco Bell
06.2025 - 08.2025
- Prepared and cooked menu items in alignment with Taco Bell standards.
- Managed cash register operations and handled customer transactions efficiently.
- Maintained cleanliness and organization of kitchen and dining areas.
- Assisted with inventory management, ensuring stock levels met demand.
- Collaborated with team members to enhance service delivery and customer satisfaction.
Housekeeper
La Quinta Inn and Suites by Wyndham
05.2025 - 08.2025
- Emptied trash receptacles throughout the property.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
- Used cleaning chemicals following proper guidelines.
- Returned rooms to occupant-ready status to satisfy future guests.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
Food & Beverage Server
Six Flags Discovery Kingdom
05.2024 - 08.2024
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Managed daily business activities.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Successfully handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Displayed a strong knowledge of menu items, ingredients, and preparation methods to answer questions from guests confidently and provide informed recommendations.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and - professional during peak rush hours.
- Process payments, handle cash, and operate the point-of-sale (POS) system.
Vice Principal Secretary
Kingston College
08.2022 - 01.2023
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Managed daily business activities.
- Took direct dictation, read notes or listened to recordings and transcribed information
- Answer phone calls and direct calls to appropriate parties or take messages
- Organized and updated file systems, keeping records easily retrievable
- Prepare, reports, memos, letters, and other documents, using word processing, spreadsheet, database, or presentation software
- Proofread and edited documents and reports for staff
- Greet visitors and determine whether they should be given access to specific individuals
- Prioritized and distributed incoming memos, submissions and reports.
- Acted as a liaison between the Vice Principal's office and other departments within the school.
Education
BSc. - Tourism and Hospitality Management
Northern Caribbean University
Mandeville, Jamaica08.2026
High School Diploma -
Merl Grove High
07.2021
Skills
- Customer service
- Attention to detail
- Effective communication
- Team collaboration
- Detail-oriented
- Inventory management
- Time management
- Phone etiquette
- Point-of-sale operation
- Organizational skills
Timeline
Line Cook & Cashier
Taco Bell
06.2025 - 08.2025
Housekeeper
La Quinta Inn and Suites by Wyndham
05.2025 - 08.2025
Food & Beverage Server
Six Flags Discovery Kingdom
05.2024 - 08.2024
Secretary
D&D Rubberworks
01.2023 - Current
Vice Principal Secretary
Kingston College
08.2022 - 01.2023
BSc. - Tourism and Hospitality Management
Northern Caribbean University
High School Diploma -
Merl Grove High
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