DIEDRE MOORE
Latta,SC
Summary
Detail-oriented professional with 15+ years of supervisory and operations experience, skilled in managing complex workflows, researching issues, and maintaining accurate documentation. Familiar with running diagnostics to identify claim issues and experienced in reviewing and understanding billed claims. Strong ability to follow up with insurance companies, verify information, and communicate effectively with patients, staff, and external organizations.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
CNA
Marion Dillon Board of Special Needs
11.2011 - Current
- Provided compassionate care to individuals with special needs, ensuring safety and well-being.
- Assisted in daily living activities, promoting independence and dignity among residents.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Transported patients between rooms and appointments or testing locations.
- Upheld infection control and prevention policies across different patient-facing areas.
- Followed directions of licensed nurses to administer medications and treatments.
- Participated in regular training sessions to stay updated on industry regulations and best practices.
Supervisor
Russell Stover Inc.
08.2016 - 11.2019
- Oversaw daily operations while ensuring tasks were completed accurately and on schedule.
- Performed thorough reviews of reports and documentation to verify accuracy before submission.
- Implemented improved processes to enhance workflow efficiency and resolve recurring issues.
- Streamlined workflow processes, enhancing efficiency across production lines.
- Implemented inventory management systems to optimize stock levels and reduce waste.
Supervisor
Mohawk
01.2006 - 03.2012
- Coordinated communication between departments to ensure timely resolution of workflow issues.
- Trained staff on documentation standards, problem-solving methods, and efficient task management.
- Analyzed operational challenges using diagnostic reasoning and recommended process improvements.
- Coordinated workflow among team members to optimize productivity and efficiency.
- Trained new employees on operational procedures and equipment usage.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Supervisor
Oasis Residential
05.1997 - 10.1999
- Maintained accurate documentation and ensured compliance with policies and state requirements.
- Communicated with staff and clients to obtain necessary information and resolve issues promptly.
- Identified root causes of operational delays and escalated issues when appropriate.
- Oversaw daily operations ensuring adherence to safety protocols and quality standards.
- Trained and mentored staff on best practices and operational procedures.
Education
Master of Science - Forensic Science
Stratford Career Institution
Hayward, CA06-2013
High School Diploma -
Andrews High School
Andrews, SC06-1994
Skills
- Claims processing management
- Problem identification skills
- Familiarity with billing procedures
- Monitoring and reconciling transactions
- Benefit analysis proficiency
- Thoroughness in documentation accuracy
- Analytical problem resolution
- Effective communication with clients
- Continuous process refinement
- Strong organizational skills
- Standards adherence
- Employee training and team collaboration
- HIPAA compliance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
Certification
- CNA - Certified Nurse Assistant
- CMT - Certified Medication Technician
ADDITIONAL QUALIFICATIONS
- Familiar with running diagnostics to identify problems within billing or workflow processes.
- Knowledgeable in interpreting billed claims and understanding payment outcomes.
- Strong background in gathering missing information and documenting all actions with accuracy.
Languages
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteImportant To Me
Career advancementPersonal development programsWork from home optionHealthcare benefitsPaid sick leave401k matchCompany CultureTimeline
Supervisor
Russell Stover Inc.
08.2016 - 11.2019
CNA
Marion Dillon Board of Special Needs
11.2011 - Current
Supervisor
Mohawk
01.2006 - 03.2012
Supervisor
Oasis Residential
05.1997 - 10.1999
Master of Science - Forensic Science
Stratford Career Institution
High School Diploma -
Andrews High School