DIEDRICK OTIANKOUYA-SENTURK
Johnson County,KS
Summary
Dedicated business administration professional focused on optimizing office efficiency and delivering exceptional administrative support. Manages multiple tasks simultaneously, ensuring accuracy and timeliness in all deliverables. Recognized for fostering collaborative team environments and adapting swiftly to dynamic work demands. Seeking to expand my knowledge and add into new role. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Human Resource (related) position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Ambulatory Service Representative | Ortho & PT CTR
TUKHS
10.2023 - Current
- Reduced wait times for patients by implementing efficient scheduling systems and optimizing staff assignments.
- Ensured compliance with regulatory requirements by staying up-to-date on industry standards and updating policies accordingly.
- Facilitated open communication between team members through regular meetings and updates, promoting a collaborative work environment.
- Oversaw financial clearance processes including insurance verification, preauthorization, and estimation of costs.
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Enhanced patient satisfaction by streamlining the registration process and ensuring timely appointments.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used Epic, WEBPT, and Artera Wellness to schedule appointments.
- Verified insurance eligibility and coverage for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Data Administration Clerk (Contract Position)
IRS
06.2022 - 09.2023
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Established and maintained standard office procedures to achieve demanding targets.
- Typed, formatted and edited professional correspondence. 60-100 documents per day
- Assisted in the preparation of detailed reports for senior management, ensuring accuracy and timeliness of information.
- Processed and scanned tax documents
- Reduced errors in tax filings by conducting thorough audits of financial records.
- Input financial data and produced reports using IRS Tax Form OCR Software
Customer Service Associate
Walmart
03.2018 - 05.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Trained new associates in customer service protocols, elevating overall team's performance.
Education
Bachelor of Science - Business Administration
Grand Canyon University
Phoenix, AZ01.2025
Associate of Arts - Liberal Arts
Johnson County Community College
Overland Park, KS01.2022
Skills
- Office Administration
- Detail-oriented
- Results-driven
- Financial analysis
- Customer service
- Professional competencies
- Clinical competencies
- Technical competencies
- Data entry proficiency
- HIPAA compliance
- Paperwork and documentation
- Data entry
- Customer complaint resolution
- Product knowledge
- Patient scheduling
- Complex Problem-solving
- Interpersonal and written communication
- POS system operation
Certification
Certificate of Accounting Ethics, National Association of State Boards of Accountancy (NASBA), 01/01/25
Activities
- Vice President of Enactus (Business, Marketing, & Entr. Club)
- Member of JCCC Student Senate & Budget Committee
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Ambulatory Service Representative | Ortho & PT CTR
TUKHS
10.2023 - Current
Data Administration Clerk (Contract Position)
IRS
06.2022 - 09.2023
Customer Service Associate
Walmart
03.2018 - 05.2019
Bachelor of Science - Business Administration
Grand Canyon University
Associate of Arts - Liberal Arts
Johnson County Community College
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