Diego Luna
Chicago,IL
Summary
Highly organized and results-driven Information Technology Support professional with extensive experience in both litigation tech support and broader IT customer support. Holds a Master's Degree in Business Administration with a concentration in Information Systems Management.
Overview
3
3
years of professional experience
Work History
Litigation IT Data Analyst
US. Department Of Justice. Antitrust Division
03.2023 - 09.2024
- Collaborated as a Litigation Data Specialist to support data information for various legal cases.
- Utilized LAW Discovery software, iPro, and Relativity to prepare comprehensive metadata for legal cases.
- Utilized Robocopy and CMD commands effectively for data-related tasks.
Litigation IT Support Specialist
Winston & Strawn LLC.
03.2022 - 01.2023
- Contributed to the successful management of nationwide legal cases through active participation in the eDiscovery and Project Management teams.
- Utilized LAW Discovery software and Relativity to efficiently prepare and manage document images for legal proceedings.
- Ensured the preservation of vital information by preparing archives of data stores and databases under the guidance of the eDiscovery Technology Supervisor.
IT Administrator (Windows 10 End User Support)
Common Spirit Health
08.2021 - 10.2021
- Administered Windows 10 operating system updates across user devices, maintaining compliance with established company policies.
- Streamlined client engagements by effectively coordinating with end-users regarding service expectations and scheduling for managed services.
- Resolved customer technical issues and performed scheduled installations utilizing advanced tools and in-depth technical knowledge.
Education
MBA - Information Systems Management
Keller Graduate School of DeVry University
Chicago, IL01.2020
Bachelor of Science - Computer Information Systems
DeVry University
Chicago, IL01.2015
Skills
- Experience with eDiscovery applications
- Process documentation
- Strategic issue analysis
- Information structuring
- Operating System Support
- Hardware diagnostics and repair
- Remote Support Tools
- Active Directory (Basic)
- Mobile Device Management (MDM)
- Collaborative teamwork
- Problem-Solving & Professionalism Under Pressure
- Compassionate understanding
Languages
Spanish
Native or Bilingual
Timeline
Litigation IT Data Analyst
US. Department Of Justice. Antitrust Division
03.2023 - 09.2024
Litigation IT Support Specialist
Winston & Strawn LLC.
03.2022 - 01.2023
IT Administrator (Windows 10 End User Support)
Common Spirit Health
08.2021 - 10.2021
MBA - Information Systems Management
Keller Graduate School of DeVry University
Bachelor of Science - Computer Information Systems
DeVry University
Similar Profiles
Tasleem KousarTasleem Kousar
QA Tester at United States Department of Justice Antitrust DivisionQA Tester at United States Department of Justice Antitrust Division
Michael D. SnyderMichael D. Snyder
Trial Attorney at U.S. Department of Justice, Civil Division - Commercial Litigation BranchTrial Attorney at U.S. Department of Justice, Civil Division - Commercial Litigation Branch
TAYLOR L PAGETAYLOR L PAGE
Human Resources Specialist at Department of Justice - Criminal DivisionHuman Resources Specialist at Department of Justice - Criminal Division
Chamere GraysChamere Grays
Payroll Assistant at Select RehabilitationPayroll Assistant at Select Rehabilitation
Osama C. AboounOsama C. Abooun
Customer Service Agent at Alliance Ground InternationaCustomer Service Agent at Alliance Ground Internationa