Diego Castillo
Davenport,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes , Training and stocking operation
Overview
11
11
years of professional experience
Work History
Sales Coordinator
The Walt Disney Company
08.2019 - Current
- Effectively communicated with Guests to ensure satisfaction and resolve any issues related to any sales transactions or experiences in one of the biggest merchandise shops at Walt Disney World.
- Spearheaded new initiatives to improve the Trainer of the Day position, which resulted in a Trainer time plan, Trainer Recap, and Refocusing the role to be Guest service oriented.
- Communicate and lead a diverse Cast of 100 plus, build rapport and long-term relationships, and achieve Guest and Cast Satisfaction.
- Won Quarterly award in Q3 2023 for going above and beyond to ensure that Disney's five keys, Safety, Courtesy, Inclusion, Show, and Efficiency, are used every day.
- Worked on Developing new time plan for Coordinators, Optimizing Coordinator presence during power hours during the store.
- Trained dozens of Cast members in multiple roles creating a new generation of Guest first Cast members.
- Managed labor effectively and introduce new strategies that increased stocking output in our efficiency by 25%.
- Worked on and implemented new floorstocking procedure to better optimize labor on stage for our Guest.
- Gather KPI's Information and transition it into action plan each 3 hours segment, consistently creating a 18% conversion rate in our shops.
- Successfully implemented a safety initiative for our Cast to have shepherd hooks available in the shop floor.
Houseperson
Walt Disney World
07.2017 - 08.2019
- Responsible for reporting any damages or needed repairs to the hotel's maintenance staff
- Trained new housepersons on hotel procedures and policies
- Cross-trained in Different roles Including Utility Pressure washing, Capets Cleaning with heavy machine,s and Hotel Runner
Member of my university AISEC
AIESEC
08.2014 - 06.2017
- Achieved success in recruiting and interviewing new members by increasing long-term membership by 33%.
- Managed the financial operations and budgeting of the organization, reducing cost by 15%
- Developed and implemented marketing plans to increase brand visibility and customer traffic, getting 10% more engagement on content.
- Handled employee relations issues and ensured a smooth transition for new employees.
- Organized 300 members plus conferences, finding sponsors and venue, making the biggest student-led conference in Puerto Rico by that point.
Education
Bachelor of Science - Geology
University of Puerto Rico
Mayaguez, Puerto Rico05-2017
Skills
- MS World, Excel, PowerPoint, Keynote, Outlook, etc
- Data Interpretation, Online research
- Computer hardware and software
- English, Spanish Language
- Interpersonal communication
- Workflow coordination
- Report generation
- Coaching skills
- Goals and performance
- Training program development
Timeline
Sales Coordinator
The Walt Disney Company
08.2019 - Current
Houseperson
Walt Disney World
07.2017 - 08.2019
Member of my university AISEC
AIESEC
08.2014 - 06.2017
Bachelor of Science - Geology
University of Puerto Rico
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