Summary
Overview
Work History
Education
Skills
Employe of the Month
Employee of the Month
Timeline
Generic

Diego Acuna

Eagle,ID

Summary

A creative, and dynamic supervisor that has reputable trust at walgreens. Known for excelling in staff management and customer service. Containing a vast variety of dependable skills such as, training and mentoring team members, and fostering a collaborative environment that enhances customer satisfaction. Have a great commitment to being adaptable to new work environments, which is backed up by multiple team members. Also having multiple great reviews about my effective customer service.

Overview

3
3
years of professional experience

Work History

Supervisor

Walgreens
01.2025 - Current
  • Manage team members tasks, and responsibilities causing a strong work flow.
  • Collaborate with team members to maintain a steady, enjoyable work environment
  • Address issues to staff, and team members, about any customer dissatisfaction
  • Resolved ways to increase customer satisfaction, with open dialogue to staff, and team members.
  • Resolved team member conflicts, resulting in a stress free, comfortable work environment.
  • Lead by example in completing tasks, proficiently and on time.
  • Trained and taught multiple team members on different tasks, and effective customer service.

Customer Service Associate

Walgreens
02.2024 - 01.2025
  • Consistently helped a large volume of customers, with quick, critical thinking and effective communication.
  • Handled store criticism with patience and integrity.
  • Deescalated upset customers with soft-open communication with, making sure they felt understood.
  • Adapted quickly to the work environment, systems and overall tasks.
  • Contributed to the work environment by helping other team members with their task.
  • Achieved multiple great customer reviews, keeping store retention high.
  • Collaborated with team members about certain tasks we wanted to achieve.
  • Effective multi-tasking, committing to customer satisfaction


Cashier

Goodwill
06.2022 - 04.2023
  • Provided quick, and easy transactions for the customer
  • Kept customer service high, with active listening and engaging in conversation.
  • Kept my work environment neat, causing no confusion and great customer appearance.
  • Greeted and waived at customers coming in, and out the store.
  • Multi-tasked with putting product away, and being able to check-out customers.

Education

High School Diploma -

Eagle High School
Eagle, ID
06-2024

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Adaptability
  • Staff development
  • Integrity
  • Critical thinker
  • Open communicator
  • Open to criticism
  • Conflict resolution

Employe of the Month

  • September Employee of the Month in 2024


Employee of the Month

  • Employee of the Month in June of 2025

Displayed great reliability, helping other staff members with time off or sick days. Adapted my schedule to continue our high morale between the staff. While also still displaying great customer service. And continuing great relationships, and effective work flow with team members.


Timeline

Supervisor

Walgreens
01.2025 - Current

Customer Service Associate

Walgreens
02.2024 - 01.2025

Cashier

Goodwill
06.2022 - 04.2023

High School Diploma -

Eagle High School

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Diego Acuna