DIEGO AIRES
Lake Worth,FL
Summary
Results-driven IT Manager with extensive experience leading IT teams, managing technology projects, and implementing innovative solutions to enhance organizational efficiency. Adept at defining and managing project scope, expectations, and deliverables while ensuring seamless technology implementation. Seeking an opportunity to contribute to a dynamic team, leveraging Oracle technologies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT MANAGER
ROBERTSON, ANSCHUTZ, SCHNEID, CRANE & PARTNERS, PLLC
01.2023 - Current
- Oversee various technology operations across multiple offices in 19 U.S. states, as well as two offices in the Dominican Republic and two offices in India.
- Lead and manage a team of 21 IT professionals, including offshore staff, to maintain and implement IT solutions
- Oversee software project implementations and internal system optimizations, ensuring alignment with business goals
- Define, document, and manage project scope, expectations, implementation approaches, and deliverables
- Drive automation initiatives, streamlining IT support processes, including onboarding and offboarding, reducing execution time by 80%
- Ensure operational excellence by establishing IT policies, vendor management, and cross-functional collaboration
- Transformed offshore support into a high-performing Tier 1 team with a 98% first-call resolution rate
- Spearheaded the remote deployment of Windows OS and applications, reducing imaging time by 80%
- Established IT lifecycle management across 19 offices, enhancing system reliability and longevity
ASSISTANT DIRECTOR OF STUDENT AFFAIRS IT
FLORIDA ATLANTIC UNIVERSITY
08.2016 - 01.2023
- Managed IT operations, staff, and projects across multiple departments, ensuring seamless technology implementations
- Defined and managed expectations for internal stakeholders, optimizing software deployments and upgrades
- Led system monitoring, performance evaluations, and implementation of security best practices
- Designed and deployed scalable virtual environments supporting over 100 virtual machines
- Directed vendor negotiations, procurement, and contract management for IT services and hardware
- Provided leadership in strategic IT planning, ensuring compliance and efficiency across business units
Education
Master’s - Information Technology Management
Florida Atlantic University
Boca Raton05.2020
Cyber Security Certificate -
Florida Atlantic University
Boca Raton, FL05.2020
Bachelor’s - Computer Science
Florida Atlantic University
Boca Raton, FL12.2016
Skills
- IT Project Management & Implementation
- Vendor & Contract Management
- Team Leadership & Mentoring
- System & Network Security
- Process Automation & Optimization
- Cloud Computing (Azure, Virtualization, SCCM)
- IT Policy Development & Governance
- IT Asset & Lifecycle Management
- Strategic Planning & Budget Management
- Effective Communication & Conflict Resolution
Certification
Certified Associate in Cybersecurity, Fortinet – October 2024
Certified Fundamentals in Cybersecurity, Fortinet – October 2024
Project Management Certification (Project+), CompTIA – May 2022
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
IT MANAGER
ROBERTSON, ANSCHUTZ, SCHNEID, CRANE & PARTNERS, PLLC
01.2023 - Current
ASSISTANT DIRECTOR OF STUDENT AFFAIRS IT
FLORIDA ATLANTIC UNIVERSITY
08.2016 - 01.2023
Master’s - Information Technology Management
Florida Atlantic University
Cyber Security Certificate -
Florida Atlantic University
Bachelor’s - Computer Science
Florida Atlantic University
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