Diego Alcocer

Documented software issues into JIRA database, ensured that issues were tracked and fixed by programmers through verification, and would run test cases for the product.

• Conducted thorough regression testing of previous builds to verify bug fixes and maintain application stability
• Have worked on a variety of platforms such as Windows PC, Mac OS X, Linux, PS4, Xbox One, Nintendo Switch, and iPhone/iPad
• Witnessed the development of multiple games from Pre-Alpha stage to release
• Integrated well with the company, culture, and befriended everyone

Responsibilities included running food and drink orders to customers at the venue, maintaining cleanliness in both theaters and kitchen area, and ensuring that ticket orders were accurate and up to standard for the theater and the guests.

• Ensured accurate food/drink orders by thoroughly reviewing tickets and communicating with kitchen staff and bartenders
• Trained new team members on how operations were done at Alamo Drafthouse
• Enhanced customer satisfaction by promptly delivering food/drinks to guests in a timely manner
• Proved skills in communication by dealing with customers, employees in both front and back of house, and management to ensure that operations were seamless and up to high standard

Delivered food to customers, managed catering orders, operated cash register, assisted with store tasks and nightly closing procedures.

• Maintained composure while in a high stress environment (Superbowl, Valentine's Day, Events, weekends).
• Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
• Worked flexible schedule and extra shifts to meet business needs.
• Mentored new team members on POS system and in store duties.