Diego Anderson
Sunny Isles Beach,FL
Summary
5+ years recruitment experience 5+ years server experience 3+ years server captain experience 2+ years management experience 4+ years supervisor experience
Experienced with delivering top-notch dining services, ensuring guest satisfaction through timely and accurate order execution. Utilizes strong communication and organizational skills to maintain smooth service operations. Track record of enhancing guest experiences and fostering collaborative team environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
In Room Dining Server
Fountain Blue
07.2023 - Current
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Conducted regular inventory checks, maintaining adequate stock levels for smooth operations.
- Consistently exceeded performance goals by effectively managing time and workload during peak periods.
- Proactively identified opportunities for operational improvements, contributing suggestions to management for consideration.
- Participated in ongoing training sessions to remain current on industry trends and best practices.
- Addressed any guest complaints promptly, resolving issues professionally and courteously.
- Educated guests on available menu options and daily specials, guiding them through their selections as needed.
- Collaborated with kitchen staff to ensure prompt preparation and delivery of food items.
- Efficiently managed multiple orders simultaneously while maintaining excellent service levels and accuracy.
Server
Mozart Cafe
04.2023 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Universal Food and Beverage Supervisor
Trump International Hotel
10.2022 - 04.2023
- Oversee operations of all outlet operation including Breakfast, Lunch, Dinner and Pool & Beach operations
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Worked with qualified chef to diversify menu with new offerings.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Controlled food costs and managed inventory.
- Monitored food preparation, production and plating for quality control.
- Set and oversaw weekly and special event menu plans.
Food and Beverage Supervisor
The Confidante Hotel
02.2022 - 10.2022
- Identified team weak points and implemented corrective actions to resolve concerns.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Monitored food preparation, production and plating for quality control.
Banquet Setup Supervisor
Eden Roc Miami Beach
05.2021 - 02.2022
- Provided exceptional service to guests by immediately addressing needs and requests.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Interpreted instructions to schedule and set up events to client specifications.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Liaised with catering department about event changes and implemented requested adjustments.
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
- Oversaw timeliness and quality of food delivery at high-volume events.
stewarding supervisor
Faena Hotel Miamibeach
05.2020 - 05.2021
- Handling between 8 and 15
- 8 different venues ( 3 restaurants 5 bars)
- Events
- Delano hotel on call event server / captain
Production Manager
Mac Edwards Produce
01.2019 - 01.2020
- Managing around 20 line workers, 3 forklift drivers and 4 to 8 pallet stackers
- Keeping of truck schedule ( loading & offloading)
- Warehouse inventory
- Resolved issues quickly to maintain productivity goals.
- Reviewed work for quality and compliance with company standards and design specifications.
- Assessed manufacturing processes and recommended improvements to increase productivity.
- Addressed personnel issues and scheduling conflicts promptly.
- Directed key personnel in correct production techniques to achieve required quality.
Banquet Captain, Server, Houseman Supervisor
Broward County Convention Center
01.2016 - 01.2019
- Event set up, pre shift, service & event close
- Key Achievements
- The highest performing team in the center
- The highest staff retention rate in the centre
- High employee engagement
- Managing between 2 to 7 bars all over the convention center in deferent venues & events.
- Set schedules for [Number] staff by planning and designating shifts and hours.
Bar Back
Broward County Convention Center
01.2016 - 01.2019
- Manage between 5 to 15 houseman in set up for different events broward county convention center bar back broward
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
- Restocked ice, condiments and snacks.
- Replaced empty kegs and soda syrups.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Learned how to make wide variety of mixed drinks.
- Checked ID cards and verified bar guests were of legal age.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Assisted customers with carry-out service.
- Monitored temperature of cases, shelves and storage areas and reported failures to manager.
- Assisted wait staff with timely food delivery and guest requests.
- Monitored dining room inventory and replenished as necessary.
Education
Clinical Psychology - Psychology
Universidad Arturo Michelena
Skills
- Cash Register Counting
- Disciplinary Write-Ups
- Standard Operating Procedures Proficient
- Service Training
- Food Portion Specification
- Banquet Coordination
- Coordinate Schedules
- Promotions and Specials
- Task Delegation
- Organize Supplies
- Preventive Maintenance
- Maintain Records
- Guest Satisfaction
- Phone etiquette
- Strong multitasking
- Guest relations
- Reservation handling
- Food safety practices
- Allergy awareness
- Table setting expertise
- Salesmanship
- Special event coordination
- Fine dining etiquette
- Menu design
- Problem-solving
- Professional attitude
- Multi-tasking skills
- Complaint handling
Certification
servsafe
forklyft
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
In Room Dining Server
Fountain Blue
07.2023 - Current
Server
Mozart Cafe
04.2023 - 07.2023
Universal Food and Beverage Supervisor
Trump International Hotel
10.2022 - 04.2023
Food and Beverage Supervisor
The Confidante Hotel
02.2022 - 10.2022
Banquet Setup Supervisor
Eden Roc Miami Beach
05.2021 - 02.2022
stewarding supervisor
Faena Hotel Miamibeach
05.2020 - 05.2021
Production Manager
Mac Edwards Produce
01.2019 - 01.2020
Banquet Captain, Server, Houseman Supervisor
Broward County Convention Center
01.2016 - 01.2019
Bar Back
Broward County Convention Center
01.2016 - 01.2019
Clinical Psychology - Psychology
Universidad Arturo Michelena
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