Diego Avila
Las Vegas,Nv
Summary
Customer-oriented supervisor with 5+ years of customer service and leadership experience. Highly motivated with a desire to take on new challenges.
Overview
6
6
years of professional experience
Work History
Supervisor / Barista
Compass Group USA
03.2023 - Current
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Resolved customer complaints in a polite and professional manner.
- Completed day-to-day duties accurately and efficiently.
- Handled cash drawers at the end of each shift to verify accuracy of transactions.
- Managed food service sales, costs and budget administration to keep operations in line with financial targets.
Supervisor / Barista
Dutch Bros
09.2021 - 08.2023
- Transported product to other locations.
- Executed pre/post-shift chats with employees.
- Completed store opening and closing procedures and balanced tills.
- Kept employees operating productively and working on task to meet customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Mentored newly hired employees on operating equipment and safety and developed a training manual to use for reference.
Lifeguard
Circus Circus
02.2020 - 08.2021
- Assisted guests with cabana purchases and needs.
- Maintained constant surveillance of pool/water slides to appropriately react to emergency situations.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR
- Prepared detailed incident reports following accidents or other incidents.
Receptionist
Massage Envy
11.2020 - 05.2021
- Scheduled and confirmed appointments.
- Establish relationships with members and guests to grow and retain a client base.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Pitched/encouraged new guest to sign up for membership.
- Kept reception area clean and neat to give visitors positive first impression.
Associate
Hollister
11.2019 - 01.2021
- Conducted all transactions including gift cards, store credit, and refunds.
- Greeted customers to determine wants or needs.
- Encouraged customers to sign up for in-store promotions.
- Seized and packed customer’s online orders.
- Worked varied hours, days, nights and weekends as business needs dictate.
Game Operator
Circus Circus Midway
02.2019 - 06.2020
- Managed park booths by conducting games, awarding prizes and collecting tickets.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Reported any malfunctions or repairs needed for games to management staff.
- Interacted with guests to encourage play and explained rules of each game.
Culinary Student
East Career Technical Academy
08.2017 - 05.2019
- Mass-produced desserts for large school gatherings.
- Collaborated and worked with other students to create dishes..
- Monitored food temperatures during cooking, baking, grilling, and serving.
Education
High School Diploma -
Las Vegas High School
05.2021
Skills
- Complex Problem-Solving
- Training and Mentoring
- Cash Handling
- Inventory Management
- Safe Food Handling
Timeline
Supervisor / Barista
Compass Group USA
03.2023 - Current
Supervisor / Barista
Dutch Bros
09.2021 - 08.2023
Receptionist
Massage Envy
11.2020 - 05.2021
Lifeguard
Circus Circus
02.2020 - 08.2021
Associate
Hollister
11.2019 - 01.2021
Game Operator
Circus Circus Midway
02.2019 - 06.2020
Culinary Student
East Career Technical Academy
08.2017 - 05.2019
High School Diploma -
Las Vegas High School