Diego Avina Hernandez
Napa,CA
Summary
Dependable food runner successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food Runner
Morimoto Napa
08.2023 - Current
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Enhanced dining experience by attentively responding to guest requests and providing accurate information about menu items.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Explained Morimoto's dishes and questions related to allergies and condiments.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Contributed to increased sales by upselling appetizers, desserts, or beverages when delivering food items to tables.
- Facilitated smooth shift transitions by communicating pertinent information between incoming and outgoing staff members effectively.
Cashier Team Lead
IN-N-OUT Burger Store 126
03.2022 - 06.2023
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Education
BBA - Accounting And Business Management
Napa Valley College
Napa, CA06.2027
High School Diploma -
Napa High School
Napa, CA06.2023
Skills
- Order Verification
- Table Setting
- Service Station Maintenance
- Menu Memorization
- Safe Food Handling
- Server Support
- Supply Restocking
- Table Bussing
- Food Delivery
- Cleaning and Sanitizing
Accomplishments
Awarded a "Golden Grizzly" (High School Great Performance Award)
Certification
California Driver License.
Food Handling License.
Languages
English
Full Professional
Spanish
Native or Bilingual
Affiliations
- Napa Valley Composite Cycling Team
Timeline
Food Runner
Morimoto Napa
08.2023 - Current
Cashier Team Lead
IN-N-OUT Burger Store 126
03.2022 - 06.2023
BBA - Accounting And Business Management
Napa Valley College
High School Diploma -
Napa High School
Similar Profiles
Venus CirigoVenus Cirigo
Food Runner at Morimoto NapaFood Runner at Morimoto Napa
Victoria NorrisVictoria Norris
Manager, Server, Bartender, Host at Morimoto NapaManager, Server, Bartender, Host at Morimoto Napa
Bryanna WeekBryanna Week
Event Manager at Morimoto Asia NapaEvent Manager at Morimoto Asia Napa
Alexander OchoaAlexander Ochoa
Barista Trainer at StarbucksBarista Trainer at Starbucks
Jesus CruzJesus Cruz
Irrigation Worker at Pina Vineyard ManagmentIrrigation Worker at Pina Vineyard Managment