Diego Ayala
New Braunfels
Summary
Adaptable Quality Repair Technician looking to grow my career utilizing the knowledge and expertise to pursue advancement opportunities. Proficiency in PLEX, PWBR, Tools Net, and Quality Worx. Advance knowledge in all assembly lines. Exemplary workplace focus, leadership and attention to detail.
Overview
18
18
years of professional experience
Work History
REPAIR TECHNICIAN (C15/C13/C9/HTR/13D/PG)
Caterpillar
11.2010 - Current
- Utilize prints, 1E specs, teamcenter viz, and quality worxs to perform repairs to our quality standards.
- Root cause and analysis on LBT and EFT failures utilizing Engineering workstation to complete repair.
- Work with ME QA's and supervisors to improve standard work to eliminate defects.
- Record information related to repairs and defects and communicate findings to prevent future customer defects.
- Perform strip back and investigative engine teardowns to root cause issues.
- Supported quality team in implementing corrective actions to increase quality.
- Complied with all safe work practices, policies and processes.
- REPAIR TECHNICIAN (C15/C13/C9/HTR/13D/PG)
Bilingual Customer Service Team Lead
HD Supply
09.2008 - 11.2010
- Addressed customers courteously using suitable methods and problem-solving skills.
- Developed and maintained working knowledge of internal policies, procedures and services to appropriately address customer issues.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Provided account information to customers and explained bill service policies and customer rights.
- Analyzed team performance metrics to identify areas for improvement and establish best practices.
- Implemented process improvements that streamlined workflows and reduced service response time.
- Established customer feedback mechanisms to drive continuous improvement in service quality.
- Served as the main point of contact for escalated customer issues, effectively resolving them while maintaining strong relationships with clients.
Education
Associate of Science - Mechanical Engineering
North East Lake View
Seguin, TX12-2024
HIGH SCHOOL DIPLOMA - undefined
Canyon High School
New Braunfels, TX05-2008
Skills
- Engine troubleshooting and diagnostics
- Root cause analysis
- Communication
- Coordinating
- Coaching
- Safety practices
- Flexible
- Process control documentation
Timeline
REPAIR TECHNICIAN (C15/C13/C9/HTR/13D/PG)
Caterpillar
11.2010 - Current
Bilingual Customer Service Team Lead
HD Supply
09.2008 - 11.2010
HIGH SCHOOL DIPLOMA - undefined
Canyon High School
Associate of Science - Mechanical Engineering
North East Lake View