Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diego Bogantes

Cottage Grove,MN

Summary

Dynamic Key Manager at Applebee's Grill + Bar with a proven track record in enhancing customer satisfaction through effective inventory management and creative problem-solving. Adept at fostering teamwork and employee engagement, while ensuring operational excellence and compliance with health and safety standards. Reliable and skilled in cash handling and store organization.

Professional manager with strong focus on team collaboration and achieving results. Proven expertise in strategic planning, performance optimization, and team leadership. Valued for reliability, adaptability, and effective communication. Prepared to drive organizational success and foster productive work environment.

Overview

6
6
years of professional experience

Work History

Key Manager

Applebee's Grill + Bar
09.2019 - Current
  • Counted registers and cleaned and secured shop at end of shift.
  • Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
  • Maintained high levels of employee engagement through open communication channels and creating a supportive work environment.
  • Assisted with scheduling, interviewing, and other administrative tasks to boost success successful store.
  • Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
  • Mentored junior staff members, helping them to advance their careers within the company and develop strong professional skills.
  • Increased customer satisfaction by implementing efficient inventory management strategies.

Maintenance Crew Member

Kohls Department Store
11.2022 - 12.2023
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.

Cook

Culver's Restaurant
09.2020 - 01.2022
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.

Landscape Worker

Rivers Landscaping
05.2019 - 09.2021
  • Removed weeds, hazards, and debris from common pathways to improve usability.
  • Maintained clean worksites throughout projects by removing debris, trimming overgrown plants, and keeping tools organized.
  • Handled hedge, bush, and shrub trimming.
  • Performed planting, watering, mulching, and edging of lawns.
  • Enhanced curb appeal by maintaining and improving landscape features such as lawns, gardens, and walkways.
  • Applied mulch and other soil amendments to improve plant growth conditions while also controlling weeds and retaining moisture levels.
  • Installed sod, seeded lawns, or hydroseeded areas for new turf establishment or lawn repair purposes.
  • Ensured safety on job sites by following proper procedures for operating power tools and heavy equipment.

Education

GED -

Juan Lara
Costa Rica
12-2011

Skills

  • Customer service
  • Store organization
  • Operations management
  • Inventory management
  • POS operations
  • Willingness to learn
  • Teamwork
  • Multitasking and prioritizing
  • Problem-solving
  • Reliability
  • Cash handling
  • Customer engagement
  • Store operations
  • Health and safety procedures
  • Inventory and stocking
  • Basic mathematics
  • Problem anticipation and resolution
  • Quality control

Languages

English
Professional Working
Spanish
Native or Bilingual

Timeline

Maintenance Crew Member

Kohls Department Store
11.2022 - 12.2023

Cook

Culver's Restaurant
09.2020 - 01.2022

Key Manager

Applebee's Grill + Bar
09.2019 - Current

Landscape Worker

Rivers Landscaping
05.2019 - 09.2021

GED -

Juan Lara

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Diego Bogantes