Diego Cantos Muñiz
Guayaquil,Guayas
Summary
Versatile, detail-oriented professional with a proven track record in customer service, hospitality, and operational support in diverse environments. Experienced Front Desk Agent at Wyndham Hotel, excelling in managing reservations, secure financial transactions, and improving guest satisfaction. Demonstrated adaptability and strong interpersonal skills as a restaurant server and food service assistant, consistently delivering exceptional experiences in multicultural environments. Proficient in cash handling, inventory management, and efficient task coordination, as demonstrated in roles at Beach Mart and Dunkin' Donuts. Well-prepared for a dynamic role in the hospitality industry, with a Bachelor's Degree in Tourism (expected February 2025) and a High School Diploma in Accounting and Administration, including recognitions for academic excellence. Passionate about contributing to a team while further developing expertise in front desk operations, guest relations, and food service excellence.
Overview
8
8
years of professional experience
Work History
Restaurant Waiter
3 Tequilas Mexican Restaurant
09.2024 - 11.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Front Desk Receptionist
Wyndham Hotel
03.2024 - 05.2024
- Managed and created reservations in OPERA CLOUD, ensuring accuracy and up-to-date information.
- Handled credit card transactions, ensuring secure processing and proper transaction recording.
- Coordinated with housekeeping staff to ensure timely and efficient guest needs and requests were met.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
Human Resources Assistant
Wyndham Hotel
02.2024 - 03.2024
- Maintained and updated employee records and databases to ensure accuracy and compliance.
- Managed documentation related to evictions and contracts, ensuring proper organization and timely processing.
Cashier and Stocker
Beach Mart Inc.
02.2023 - 05.2023
- Delivered exceptional customer service by warmly greeting customers and assisting with product selection.
- Accurately processed transactions, including cash and credit card payments, ensuring precise cash handling and customer satisfaction.
- Organized and maintained product displays, ensuring that merchandise was neatly arranged and readily accessible for customers.
- Managed stockroom tasks, including inventory organization, restocking shelves, and ensuring a smooth flow of products onto the sales floor.
- Demonstrated flexibility by adapting to varying shifts and assisting with additional responsibilities to meet store needs and ensure smooth operations.
Food and Beverage Attendant
Dunkin Dounts
02.2023 - 05.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
Cashier and Stocker
Beach Mart Inc.
02.2022 - 05.2022
- Welcomed customers with a friendly demeanor and assisted in selecting items that met their needs.
- Processed transactions efficiently, ensuring that all customer payments were handled correctly and securely.
- Managed product organization and display, ensuring that items were arranged attractively and easy for customers to browse.
- Took charge of stockroom responsibilities, ensuring products were stored properly and readily available for restocking the sales floor.
- Supported the team by working flexible hours and stepping in for additional tasks when needed, contributing to store success.
Crew Member
Donkin Donuts
02.2022 - 05.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Accounting Assistant
SEBIOCA
02.2017 - 04.2017
- Recorded journal entries for various accounts, ensuring accurate and timely documentation of financial transactions.
- Reviewed, classified, and organized accounting documents to maintain updated and compliant financial records.
- Ensured the integrity of accounting processes by systematically monitoring and updating institutional financial movements.
Education
Bachelor's Degree - Tourism
Escuela Superior Politecnica Del Litoral
Guayaquil, Ecuador02-2025
High School Diploma - Accounting And Administration
Unidad Educactiva "Dr. Francisco Huerta Rendon"
Guayaquil, Ecuador02-2018
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Language Proficiency: Advanced English communication skills acquired through a two-year cultural exchange program in the United States
- Interpersonal Skills: Proven ability to build relationships in multicultural environments
- Adaptability: Experienced in collaborating with individuals from diverse cultural backgrounds
Languages
English
Professional Working
Timeline
Restaurant Waiter
3 Tequilas Mexican Restaurant
09.2024 - 11.2024
Front Desk Receptionist
Wyndham Hotel
03.2024 - 05.2024
Human Resources Assistant
Wyndham Hotel
02.2024 - 03.2024
Cashier and Stocker
Beach Mart Inc.
02.2023 - 05.2023
Food and Beverage Attendant
Dunkin Dounts
02.2023 - 05.2023
Cashier and Stocker
Beach Mart Inc.
02.2022 - 05.2022
Crew Member
Donkin Donuts
02.2022 - 05.2022
Accounting Assistant
SEBIOCA
02.2017 - 04.2017
Bachelor's Degree - Tourism
Escuela Superior Politecnica Del Litoral
High School Diploma - Accounting And Administration
Unidad Educactiva "Dr. Francisco Huerta Rendon"
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