Diego Cantu
Palmetto
Summary
Seasoned professional eager to leverage experience in retail to assume store management role. Proven track record of success in driving sales, managing high-performing teams, and delivering exceptional customer service. Skilled in inventory management, budgeting, and coaching/mentoring staff. Dedicated to developing innovative strategies to increase profits and optimize team performance. Excels in customer engagement and interaction. Accomplished football player with rich experience, reflecting foundational principles of teamwork, determination, and discipline.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Lids Locker Room
Ellenton
05.2023 - 08.2023
- Managed inventory levels and organized stockroom for optimal efficiency.
- Developed visual merchandising displays to enhance customer engagement.
- Resolved customer inquiries and provided excellent service support.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Engaged with customers on a regular basis
- Held role for 3 months because of school commitments.
Assistant Store Manager
KickzR4us
Sarasota
03.2021 - 08.2022
- Coached employees on customer service and selling techniques.
- Held employees accountable and corrected issues to achieve high standards.
- Used proven customer engagement techniques to increase sales.
- Communicated expectations, policy changes, new initiatives, and product knowledge to employees.
- Built employee knowledge with training and mentoring.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Encouraged customers to make additional purchases and suggested relevant items.
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Engaged with guests to understand and anticipate customer service needs.
- Helped customers find and select products.
- Introduced promotions and sale opportunities, enticing customers.
- Tagged new merchandise for sale and updated signs.
- Drove sales through customer relationship building and suggestive selling techniques.
- Handled customer complaints and inquiries in a courteous and efficient manner.
Sales Associate
footlocker
Sarasota
12.2019 - 03.2021
- Welcomed customers, offering help and enhancing overall shopping satisfaction
- Assisted customers in selecting footwear and accessories.
- Educated customers on product features and promotions effectively.
- Collaborated with team members to achieve store goals consistently.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Bachelor of Arts - Sports Communication
Bethany College
Bethany, WV12-2025
High School Diploma -
Palmetto High School
Palmetto, FL05-2020
Skills
- Customer Service
- Sales Strategies
- Bilingual
- Communication skills
- Sales Expertise
- Sales Techniques
- Team collaboration
- Time management
- Retail operations
Languages
English
Native/ Bilingual
Spanish
Full Professional
Affiliations
Youth football 2008-2015
Accomplishments
Bethany College Football all academic honors team
Timeline
Assistant Store Manager
Lids Locker Room
05.2023 - 08.2023
Assistant Store Manager
KickzR4us
03.2021 - 08.2022
Sales Associate
footlocker
12.2019 - 03.2021
Bachelor of Arts - Sports Communication
Bethany College
High School Diploma -
Palmetto High School