Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diego Cardenas

Ellenton

Summary

Dynamic retail professional with extensive experience at Puma, excelling in customer service and team collaboration. Proven track record of exceeding sales goals and enhancing customer satisfaction. Bilingual with strong problem-solving abilities, adept at managing inventory and driving profitability while fostering a positive shopping environment. Committed to delivering exceptional results.

Overview

6
6
years of professional experience

Work History

Retail Store Supervisor

Puma
10.2021 - 02.2024
  • Ensuring the store achieves and exceeds sales, KPIs and profitability goals.
  • Guaranteeing consistently high standards of customer experience in accordance with PUMA's brand values.
  • Engage with consumers, selling, and coaching employees.
  • Assist the store manager with recruitment, training and development.
  • Accountable for payroll control and staff scheduling
  • Manage and monitor loss prevention awareness and compliance.
  • Manage and achieve all inventory and shrink goals.
  • Participate in store openings and assist other PUMA stores.
  • Processing sales, exchange, and refund transactions accurately.
  • Ensure the store meets all visual guidelines provided and communicating required maintenance or services.
  • Work non-traditional hours; weekends, evenings, holidays, and overtime.

Sales Associate

Puma
09.2020 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Familiarize myself with KPI goals and ensure profitability with my individual performance

Sales Associate

Walmart
04.2019 - 03.2020
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

Social Work

State College of Florida
Bradenton, FL
05-2026

Skills

  • Customer service
  • Bilingual
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills
  • Problem-solving
  • Outgoing personality
  • Exceptional customer service

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Retail Store Supervisor

Puma
10.2021 - 02.2024

Sales Associate

Puma
09.2020 - Current

Sales Associate

Walmart
04.2019 - 03.2020

Social Work

State College of Florida

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