Diego Castellanos
Aspiring Nursing
Homestead,FL
Summary
I have over 3 years of experience in customer service, working at companies like Chick-fil-A, Wendy’s, Burlington, and Häagen-Dazs. During this time, I developed strong skills in customer care and problem-solving. My goal is to continue growing professionally and eventually pursue a career in nursing.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Back of House Team Member
Chick-fil-A
10.2024 - Current
- Maintained and sanitized service stations, prep areas, and countertops.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
- Prepared food and drinks while following safe food handling procedures.
Team Member
Haagen-Dazs Ice Cream Store
03.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety
- Learned all required tasks quickly to maximize performance
- Contributed to team success by completing jobs quickly and accurately
- Maintained productive, efficient approach to all tasks
- Prepared ice cream orders quickly while adhering to proper food safety guidelines
- Handled cash transactions accurately, promoting trust between the business and its customers
- Maintained menu knowledge to provide recommendations and answers to customer questions
Store Associate - Shortage Control
Burlington Coat Factory
04.2023 - 03.2024
- Responsible for security and asset protection at the Burlington Coat Factory store in Miami
- Implemented and executed effective strategies to prevent internal and external theft, as well as losses due to fraud and operational errors
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions
- Greeted customers, helped locate merchandise, and suggested suitable options
Crew Member
Wendy's
09.2022 - 02.2023
- Worked front counter, drive-thru and other areas
- Took orders, prepared meals, and collected payments
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency
- Worked well with teammates and accepted coaching from management team
- Collaborated with team members to complete orders
- Cleaned and maintained all areas of restaurant to promote clean image
- Kept food preparation area, equipment, and utensils clean and sanitary
- Became familiar with products to answer questions and make suggestions
Education
High School Diploma - undefined
Miami Jackson Senior High School
Miami, FLSkills
Customer Service
Positive Attitude
Teamwork and Collaboration
Problem-Solving
Clear Communication
Attention to Detail
Collaboration and Teamwork
Following Instructions
Cash Handling
Cleaning
Money Handling
Workplace Safety
Timeline
Back of House Team Member
Chick-fil-A
10.2024 - Current
Team Member
Haagen-Dazs Ice Cream Store
03.2024 - Current
Store Associate - Shortage Control
Burlington Coat Factory
04.2023 - 03.2024
Crew Member
Wendy's
09.2022 - 02.2023
High School Diploma - undefined
Miami Jackson Senior High School