Diego Castillo
Kissimmee,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Food and Beverage
Disney
03.2022 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Qualified to give training
- Motivated staff to perform at peak efficiency and quality.
- Recognized in quarterly awards for great guest service
- Relief coordinator
Server
Friedman's Restaurant
11.2021 - 03.2022
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with TOAST system to place orders, manage bills, and handle complimentary items.
Server
Areppas
10.2021 - 01.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with TOAST system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Foreman Moving Company
FlatRate Moving
03.2020 - 11.2021
- Supervised ongoing daily production phases.
- Cultivated professional working relationships with peers and supervisors.
Assistant Building Manager
Global Construction Limited
06.2019 - 03.2020
- Inspected grounds and facilities to identify necessary repairs.
- Managed and scheduled contract workers who completed building maintenance and upgrades.
Education
Business Management
Universidad Catolica Del Tachira
San Cristobal, VenezuelaHigh School Diploma -
Don Bosco
San Cristobal, Venezuela07.2014
Skills
- Guest Services
- Cash Handling
- New Hire Orientation
- POS Terminal Operation
- Counting Money
- High-Volume Dining
- Hospitality Service Expertise
- Guest Satisfaction
- Warm and Friendly
- Active Listening
- Dependable and Responsible
- Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Food and Beverage
Disney
03.2022 - Current
Server
Friedman's Restaurant
11.2021 - 03.2022
Server
Areppas
10.2021 - 01.2022
Foreman Moving Company
FlatRate Moving
03.2020 - 11.2021
Assistant Building Manager
Global Construction Limited
06.2019 - 03.2020
Business Management
Universidad Catolica Del Tachira
High School Diploma -
Don Bosco
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