Diego Chavez
Albuquerque,NM
Summary
Professional guide with extensive experience in leading outdoor excursions. Skilled in navigation, tracking, and wildlife identification. Strong focus on team collaboration and adaptability to changing conditions. Reliable and results-oriented, ensuring every expedition is safe and successful.
Seasoned security professional with comprehensive background in law enforcement and protective services. Known for reliable team collaboration and adaptability to changing scenarios. Valued for expertise in access control systems and crisis management.
Overview
10
10
years of professional experience
Work History
Hunting Guide
New Mexico Trophy Outfitters
09.2022 - Current
- Developed and maintained strong professional relationships with local outfitters, vendors, and fellow guides for seamless collaboration on large-scale guided hunts.
- Promoted responsible stewardship of natural resources by teaching clients principles of sustainable hunting practices.
- Enhanced client satisfaction by tailoring hunting trips to individual preferences and skill levels.
- Improved clients'' hunting skills by providing expert guidance and personalized instruction.
- Provided comprehensive pre-hunt briefings to prepare clients for challenges they may encounter during their expedition.
- Optimized hunting success rates by employing advanced tracking methods and understanding animal behavior patterns.
- Ensured successful hunts through thorough scouting and assessment of game populations.
- Assisted clients in obtaining necessary licenses and permits for legal compliance in various hunting locations.
- Increased repeat clientele through exceptional customer service, strong communication, and rapportbuilding.
- Educated clients on proper firearm handling, shooting techniques, and safe practices to minimize accidents during hunts.
- Worked closely with management staff to create new and lucrative tours.
Cahsier/Customer Service Cashier
Dallas Corner Store
07.2017 - Current
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Operated cash register to record transactions accurately and efficiently.
- Met customer service goals and exceeded customer expectations.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Security Police Officer 1
Los Alamos National Laboratory
02.2022 - 05.2023
- Contributed to improved workplace morale by actively participating in team-building exercises and professional development opportunities for colleagues.
- Investigated suspicious activities promptly, compiling detailed reports for further analysis or legal actions if necessary.
- Prevented unauthorized access to sensitive areas by enforcing strict adherence to company policies and procedures.
- Executed decisions and actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
- Patrolled grounds to monitor status and safety of premises.
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Monitored personnel access and maintained accurate security records.
Server/Restaurant Waiter
La Fiesta Mexican Restaurant
01.2016 - 06.2017
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Assistant
City of Las Vegas Museum
05.2015 - 08.2016
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Volunteered to help with special projects of varying degrees of complexity.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Construction Laborer
Avery Construction
07.2014 - 09.2015
- Increased productivity through effective communication with supervisors and colleagues regarding task progress and potential issues encountered during the construction process.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Used variety of hand and power tools to complete tasks.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Operated power equipment to move materials and promote job efficiency.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Improved worksite safety by consistently adhering to company protocols and guidelines.
Education
Biomedical Engineering
Central New Mexico Community College
Albuquerque, NMSkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Customer complaint resolution
- Product knowledge
- POS system operation
- Customer relationship management (CRM)
- Data entry proficiency
Timeline
Hunting Guide
New Mexico Trophy Outfitters
09.2022 - Current
Security Police Officer 1
Los Alamos National Laboratory
02.2022 - 05.2023
Cahsier/Customer Service Cashier
Dallas Corner Store
07.2017 - Current
Server/Restaurant Waiter
La Fiesta Mexican Restaurant
01.2016 - 06.2017
Assistant
City of Las Vegas Museum
05.2015 - 08.2016
Construction Laborer
Avery Construction
07.2014 - 09.2015
Biomedical Engineering
Central New Mexico Community College
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