Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Diego Contreras

Sunrise

Summary

As a soon-to-be graduate with a Bachelor's degree in Information Technology, I bring a solid foundation in IT support and cybersecurity with basic hands-on experience in troubleshooting, network administration, and system maintenance - and a desire to learn and grow, professional and personally. With a year of practical experience in IT, and years of accumulated knowledge from my college education and certifications, I have developed strong problem-solving skills, self-starter and a comprehensive understanding of IT infrastructures, including hardware, software, and network systems.


Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Support Specialists

ASM-Global
06.2024 - Current
  • System Management and Troubleshooting.
  • User Profile Creation, Deletion, and Backup using technologies such as Microsoft Entra ID & Delegate 365.
  • Exposure to CISCO environment - Network configuration and Troubleshooting including WLC albeit indirectly, as well as, Firewall (FTD & FMC) exposure indirectly.
  • Experience in the customer service field, assisted clients and ensuring they are getting what they ordered, and assisting them in case they are unsure of what they might need.
  • Low exposure on Microsoft Windows Server Active Directory.
  • Experience with Helpdesk Ticketing System.
  • Experience with Inventory processes and reporting.
  • Printer set up and Troubleshooting.
  • Ensuring best security practices are in place [Least Privilege, Secure communication channels and best communication practices, spam filtering]
  • Assisting in the process of creating IT documentation on past issues, and possibly future improvements.

Deli-Clerk

Publix Super Markets, Inc.
08.2022 - Current
  • Provide exceptional service to customers by greeting them, answering questions, and making personalized recommendations on deli products.
  • Prepare and slice deli meats and cheeses to customer specifications, ensuring quality, freshness, and compliance with food safety standards.
  • Stay knowledgeable about deli offerings, including new products, specials, and dietary preferences.
  • Promote in-store specials, deli platters, and value-added services, contributing to increased sales and customer satisfaction.
  • Maintain cleanliness and organization of the deli area, including cleaning equipment, surfaces, and ensuring compliance with health and safety regulations.
  • Work efficiently with team members to ensure smooth daily operations, meet sales targets, and create a positive work environment.

Technician Assistant

Cold Power & Heating Services DJ
07.2019 - 01.2021
  • Assisted during A/C installations
  • Effectively communicated during services
  • Provided long-term A/C maintenance

Education

Bachelor of Science - Information Technology

Broward College
08-2025

Associate of Arts -

Broward College
12.2023

Skills

  • Effective Communication
  • Collaborative
  • Troubleshooting
  • Microsoft Suit (Word, Excel, PowerPoint)
  • Critical thinking
  • TCP/IP
  • Windows System
  • Remote Support
  • User/Customer Support
  • Self-starter

Certification

  • Google - Cyber Security, 01/01/24
  • CompTIA - Project+, 05/01/24
  • CompTIA - Security+ CE, 08/01/24
  • ISC2 - SSCP, 08/01/24
  • CompTIA - CySA+, 11/20/24

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

IT Support Specialists

ASM-Global
06.2024 - Current

Deli-Clerk

Publix Super Markets, Inc.
08.2022 - Current

Technician Assistant

Cold Power & Heating Services DJ
07.2019 - 01.2021

Associate of Arts -

Broward College

Bachelor of Science - Information Technology

Broward College

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Diego Contreras