Diego Corral
Sales
San Antonio,TX
Summary
Enthusiastic Senior Customer Service Representative with more than 6 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships with buyers. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.
Overview
8
8
years of professional experience
Work History
Inbound Sales Representative
Spectrum
06.2024 - Current
- Increased sales conversion rates, utilizing strong listening skills to identify customer needs and recommend appropriate products.
- Handled customer objections with empathy and professionalism, turning potential lost sales into loyal customers.
- Maintained high level of professionalism and product knowledge, becoming go-to resource for new team members.
Senior Customer Service Representative - Wireless
Dish Network
03.2023 - 06.2024
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Assisted customers with product selection, troubleshooting and problem resolution.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Projects: Boost Buddy follow up tickets, Giving access to agents for Customer Portal and Web Portal, Schedule to activate, Welcoming Email and most recently the BI/BB Call listening project.
IBS Sales Supervisor
Spectrum
02.2022 - 01.2023
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Met with management and executives to provide insights into sales operations and make strategy recommendations.
- Completed employee evaluations to stay on top of lagging knowledge or skills and proactively close gaps to maximize performance.
- Monitored phone calls for quality assurance.
- Mentored team members to enhance professional development and accountability in workplace.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
IBS Agent and Mentor
Spectrum
12.2019 - 02.2022
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Trained and mentored new sales representatives.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
Car Salesman
Charlie Clark Nissan
01.2018 - 12.2019
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Prepared purchased vehicles and completed final delivery checks.
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services.
Sales Associate and Sales Executive
Dish Network
09.2016 - 05.2018
- Promoted teamwork and culture of mutual accomplishment with new sales team members.
- Optimized sales approaches based on account, competitor and general market trends.
- Boosted revenue from existing accounts by reaching out regularly to check on needs and promote new offerings.
- Attended monthly sales meetings and quarterly sales trainings.
- Met or exceeded sales, customer service and loyalty program standards.
- Set and achieved company defined sales goals.
Education
Electrician Journeyman
El Paso JATC
El Paso, TXHigh School Diploma -
Americas High School
El Paso, TX05.2016
Skills
- Problem solving strength
- Systems and software programs
- Staff Training
- Customer Relations
- Client Engagement
- Inbound and Outbound Calling
- Coaching and Mentoring
- Floor Supervision
- Training and Development
Timeline
Inbound Sales Representative
Spectrum
06.2024 - Current
Senior Customer Service Representative - Wireless
Dish Network
03.2023 - 06.2024
IBS Sales Supervisor
Spectrum
02.2022 - 01.2023
IBS Agent and Mentor
Spectrum
12.2019 - 02.2022
Car Salesman
Charlie Clark Nissan
01.2018 - 12.2019
Sales Associate and Sales Executive
Dish Network
09.2016 - 05.2018
Electrician Journeyman
El Paso JATC
High School Diploma -
Americas High School
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