Diego Cubillan
Cleveland,TX
Summary
Diligent Quality Assurance with background in ensuring product quality and adherence to industry standards. Proven track record of identifying and rectifying defects, contributing to enhanced operational efficiency. Demonstrated skills in meticulous testing methodologies and effective problem-solving.
Overview
5
5
years of professional experience
Work History
Quality Assurance Specialist
Cadeco Distribution
05.2023 - 03.2025
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Enhanced customer satisfaction by addressing reported issues promptly and providing effective solutions.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Collaborated with cross-functional teams to develop robust quality assurance strategies for new products.
- Streamlined the documentation process, ensuring adherence to industry standards and regulatory requirements.
- Maintained knowledge of industry best practices and evolving technologies, staying ahead of emerging quality assurance trends.
- Promoted a culture of continuous improvement within the organization by leading training sessions on various aspects of quality control methodologies.
- Ensured compliance with industry quality standards by conducting thorough product testing and audits.
- Streamlined defect tracking, adopting centralized system for reporting and monitoring resolution progress.
- Enhanced efficiency of QA department, introducing metrics-driven performance evaluations.
- Enhanced team collaboration, leading cross-functional meetings to discuss quality assurance findings and improvements.
- Reported problems and concerns to management.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Reviewed production processes and identified potential quality issues.
- Utilized root cause analysis techniques to identify underlying issues contributing to product defects or customer complaints.
Plant Manager
Finca Express
02.2020 - 03.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
Quality Assurance
Training 360
Online12-2023
High School Diploma -
Cleveland High School ISD
Cleveland, TX03-2023
English Language
Cleveland High School IDS
Cleveland, TX03-2023
Skills
- Detail-oriented
- Quality assurance
- Problem-solving skills
- Analytical thinking
- Decision-making
- Team collaboration
- Customer service
- Quality improvements
- Data analysis
- Team leadership
- Quality issue identification
- Customer focus
- File management
- Sound decision-making skills
- Attentive and observant
Languages
English
Spanish
Timeline
Quality Assurance Specialist
Cadeco Distribution
05.2023 - 03.2025
Plant Manager
Finca Express
02.2020 - 03.2021
Quality Assurance
Training 360
High School Diploma -
Cleveland High School ISD
English Language
Cleveland High School IDS
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