Diego Cuestas
Queens,NY
Summary
Experienced Restaurant Manager successful at overseeing high-volume, $5 million dollar restaurant. Versed in planning daily operations. Skilled at successfully overseeing staffing and inventory management.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Manager of Operations
Bacalls & Blue
New York, NY
10.2024 - Current
- Assisted in coordinating catering services for private parties or corporate functions held at the club.
- Scheduled and managed staff, ensuring proper coverage for all shifts.
- Collaborated with chefs on menu planning in order to provide customers with high quality meals at reasonable prices.
- Established strong relationships with vendors to secure favorable pricing on supplies needed for operations.
- Organized promotional events to attract new members and retain existing ones.
Manager of Operations
Ainslie
Manhattan, NY
10.2023 - 09.2024
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Ensured compliance with health, safety and sanitation standards.
- Scheduled staff shifts and monitored labor costs.
- Rotation in 5 different restaurants.
- Recruited, trained and supervised staff members.
- Developed marketing strategies to promote restaurant services.
Restaurant Manager
Kokomo NYC
Brooklyn, NY
06.2020 - 08.2023
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Created new menu items based on customer feedback and industry trends.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Customer Service Manager
Lamia’s fish market
Manhattan, NY
05.2019 - 03.2020
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Ensured compliance with all food safety regulations and sanitation standards.
Skills
- Recruitment
- Schedule Coordination
- Customer Engagement
- Full Service Restaurant Background
- Brand Standards Promotion
- Restaurant Operations Management
- Sales and Marketing development
Timeline
Manager of Operations
Bacalls & Blue
10.2024 - Current
Manager of Operations
Ainslie
10.2023 - 09.2024
Restaurant Manager
Kokomo NYC
06.2020 - 08.2023
Customer Service Manager
Lamia’s fish market
05.2019 - 03.2020
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