Diego Cuevas
North Hollywood,CA
Summary
Pick Up Associate with a proven ability to enhance customer satisfaction through streamlined processes and efficient order fulfillment. Known for quickly adapting to new technologies and fostering positive relationships with customers, contributing to repeat business. Demonstrates strong skills in customer service and technology adaptation, ensuring operational efficiency in a dynamic environment.
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Pick Up Associate
Porto's Bakery And Cafe
Burbank, CA
12.2023 - Current
- Assisted customers with selecting items and answering questions about products.
- Performed cash register functions accurately and efficiently.
- Greeted customers to determine wants or needs.
- Provide exceptional customer service, addressing inquiries, and resolving issues promptly.
- Propose and implement process improvements, enhancing operational efficiency. Adapt quickly to new technologies and systems, staying ahead in a fast-paced environment.
- Streamline pickup processes, reducing wait times, and enhancing customer satisfaction.
- Collaborate with the team to optimize order fulfillment strategies.
- Develop creative solutions for order packaging, improving product presentation, and transport safety. Suggest menu modifications based on customer feedback.
Education
Bachelor of Arts - Animation
California State University, Northridge
Northridge, CASkills
- Customer interaction
- Product knowledge
- Customer engagement
- Order fulfillment
- Adobe Photoshop and Illustrator
- Graphic design
- Adobe Animate
Certification
Adobe Certified Professional in Visual Design
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Pick Up Associate
Porto's Bakery And Cafe
12.2023 - Current
Adobe Certified Professional in Visual Design
Bachelor of Arts - Animation
California State University, Northridge
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