Diego Deleon Raygoza
Austin
Summary
Logistics and operations professional with 8+ years of experience in scheduling, transportation planning, warehouse operations, and team leadership. Skilled at analyzing data, improving delivery performance, training employees, and solving operational challenges in fast-paced environments. Bilingual (English/Spanish) with a strong customer service background.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Logistics Scheduler
Amazon
Austin, TX
04.2021 - Current
- Head of SRT Leadership Team, which handle logistic escalations for all of United States and Canada Stations
- Coordinate routing and scheduling operations for delivery stations to ensure on-time package delivery.
- Analyze operational data to improve delivery efficiency, reduce costs, and enhance customer satisfaction.
- Utilize multiple logistics software platforms to schedule, reroute, and monitor deliveries.
- Train new schedulers and support leadership with operational audits and process improvements.
- Collaborate with operations managers to resolve routing issues and maintain service performance.
Order Selector
HEB
San Marcos, TX
12.2018 - 03.2021
- Resolved inventory discrepancies and shipping issues to maintain operational accuracy.
- Investigated damaged inventory and coordinated corrective actions.
- Assisted leadership with quality audits and process improvements.
- Supported team productivity by coaching associates and helping meet daily performance goals.
- Communicated operational issues between associates and management.
Process Assistant / Problem Solver
Amazon Warehouse
San Marcos, TX
04.2017 - 12.2018
- Sorting and handling packages in efficient manner
- Reviewing damaged labels, replacing them, and damaging out broken products and good
- Informing management and assisting with discrepancies in quality or product descriptions
- Using effective team goals and assisting employees to meet goal encouraging team building
Assistant Manager / Photo Technician
Walgreens
Austin, TX
05.2014 - 03.2017
- Engage with customers giving quality customer care and service
- Assisting in photo area, including digital services and suggestive sell of promotional photo products
- Handling customer purchases on register, collect cash, distribute change, refunds and exchanges as needed
- Handling employees scheduling and delegates as necessary
- Deescalating customers if needed and assisting customers with any questions
Education
High School -
Akins High School
Austin, TX05-2013
Skills
- Logistics Scheduling
- Transportation Planning
- Route Optimization
- Warehouse Operations
- Data Analysis
- Microsoft Excel
- Microsoft Office
- Process Improvement
- Team Leadership
- Employee Training
- Customer Service
- Time Management
- Problem Solving
- Bilingual (English & Spanish)
Certification
Lean Six Sigma Yellow Belt, Amazon , 2023
Timeline
Logistics Scheduler
Amazon
04.2021 - Current
Order Selector
HEB
12.2018 - 03.2021
Process Assistant / Problem Solver
Amazon Warehouse
04.2017 - 12.2018
Assistant Manager / Photo Technician
Walgreens
05.2014 - 03.2017
High School -
Akins High School