Diego Diaz
Katy,TX
Summary
Proven to enhance customer satisfaction and streamline operations, my tenure at Academy Sports + Outdoors showcased my ability to leverage strong communication and organizational skills. Achieved a significant increase in return visits through exceptional service and efficient inventory management. Demonstrated adaptability and a goal-oriented mindset, prioritizing customer engagement and safety standards.
Overview
3
3
years of professional experience
Work History
Store Team Member
Academy Sports + Outdoors
06.2024 - 08.2024
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Ensured store presentation met company standards by arranging displays attractively and keeping shelves wellstocked.
- Ensured compliance with all company policies related to safety, security, health regulations, resulting in fewer incidentsinjuries.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Enhanced store efficiency through diligent inventory management and accurate stock replenishment.
- Addressed and resolved customer issues, ensuring positive resolution for all parties involved.
- Streamlined restocking process to minimize disruptions on sales floor.
- Enhanced customer satisfaction by quickly resolving complaints and inquiries.
- Implemented loss prevention strategies to reduce shrinkage and protect assets.
- Maintained up-to-date knowledge of products and trends, advising customers effectively.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Monitored customers for signs of security concerns and escalated issues to management.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Construction Worker
Floor Installation
04.2022 - 08.2024
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Operated power equipment to move materials and promote job efficiency.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
- Enhanced project efficiency by coordinating with team members and managing resources effectively.
- Reduced material waste by accurately calculating requirements and optimizing usage throughout the project lifecycle.
- Participated in continuous learning initiatives to enhance professional development within the industry, applying new techniques when necessary for optimal results on job sites.
- Consistently met or exceeded building codes and regulations, resulting in successful inspections upon project completion.
- Streamlined communication between team members, leading to increased collaboration and problem-solving capabilities.
- Implemented innovative construction techniques, enhancing overall project quality.
- Enhanced client trust and project transparency by providing regular progress reports.
- Adapted to rapidly changing weather conditions and schedules, ensuring project continuity and efficiency.
- Managed inventory of construction materials, minimizing waste and reducing costs.
- Used variety of hand and power tools to complete tasks.
- Cleaned and maintained tools, equipment and worksites.
- Loaded and unloaded materials onto trucks and trailers.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Managed safe and efficient use of tools and equipment on construction sites.
- Followed instructions and safety protocols while operating machinery and equipment.
Sales Floor Associate
Dollar Tree
11.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
- Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
- Actively listened to customers'' needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided exceptional customer service, resulting in numerous positive reviews and repeat business from satisfied clients.
- Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
- Utilized customer feedback to improve services and apply best practices.
- Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction a top priority.
- Resolved customer complaints professionally, leading to increased trust in the brand and improved long-term client relationships.
- Streamlined checkout processes for greater efficiency by quickly scanning items, bagging purchases securely, applying discounts, and processing transactions accurately.
- Contributed to maintaining safety standards, minimizing risks for both staff and customers.
- Enhanced customer shopping experience by providing knowledgeable and prompt service.
- Fostered positive shopping environment, quickly addressing and resolving customer issues.
- Increased customer loyalty with exceptional service and follow-up on inquiries and complaints.
- Offered personalized recommendations, enhancing customer satisfaction and repeat business.
- Streamlined checkout process, reducing wait times and enhancing customer satisfaction.
- Participated in regular training sessions to improve product knowledge and sales techniques.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
- Developed strong rapport with customers and created positive impression of business.
Education
Associate of Arts - Visual Communication And Post Production
Lone Star College System
Spring, TX05.2026
High School Diploma -
Cypress Lakes High School
Katy, TX04.2022
Skills
- Store maintenance
- Reliability and punctuality
- Goal-oriented mindset
- Reliable and Responsible
- Customer Service
- Friendly and Helpful
- Strong Communication and Interpersonal Skills
- Attention to Detail
- Team Cooperation
- Adaptable and Flexible
- Team building
- Honest and Dependable
- Customer Assistance
- Creative Thinking
- Relationship Building
- Positive Customer Engagement
- Store Opening and Closing
- Organization
- Basic Mathematics
- Product Knowledge
- Decision-Making
- Cash Register Operation
- Engaging with Diverse Customers
- Flexible Hours
- Ability to Lift 40 pounds
- Store Organization
- Building Customer Loyalty
- Store Policies and Procedures
- Customer Needs Assessment
- Teamwork and Collaboration
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Workplace Safety
- Cleanliness and hygiene
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Team Member
Academy Sports + Outdoors
06.2024 - 08.2024
Construction Worker
Floor Installation
04.2022 - 08.2024
Sales Floor Associate
Dollar Tree
11.2021 - 03.2022
Associate of Arts - Visual Communication And Post Production
Lone Star College System
High School Diploma -
Cypress Lakes High School