Diego Dorantes
Winchester,CA
Summary
Highly skilled Service Lab Technician with 10+ years of automotive experience, including 6.5 years in EV high-voltage (HV) and low-voltage (LV) systems, CAN/LIN diagnostics, and prototype vehicle operations. Known as a high-performing and highly recognized team member for exceptional work quality, attention to detail, and leadership in special projects and one-of-one builds. Experienced in training and mentoring technicians, performing service manual and tooling validations, and improving operational efficiency through time studies and service strategies. Proven success preparing vehicles for media, commercial, and show car presentations while consistently meeting service quality and safety standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Service Lab Technician
Rivian Automotive
Irvine, CA
10.2023 - Current
- Performed heavy low voltage, CAN, LIN, Ethernet, and high voltage diagnostics on high-touch vehicles, escalated customer vehicles, and prototype builds.
- Performed on-the-spot diagnostics in remote areas during vehicle testing and development.
- Worked closely with VPs, directors, design team, and CEO for overall company goals.
- Achieved a high count in fixed right the first time.
- Supported high-profile builds, special project builds, prototype builds, mule and buck builds, media events, and service center escalation support for diagnostic and quick repairs.
- Traveled 75%.
- Utilized Jira tickets for every aspect of the job, including prototype builds, software issues, unique repairs, service customer escalations, and all non-customer-facing repairs for proper repair documentation.
- Utilized Confluence for engineering documentation, up-to-date information for testing and repairs, and prototype repair manual procedures.
- Utilized Hermes and RiDE-CLI for vehicle telematics and connectivity, vehicle diagnostics, performing individual ECU flashing with HEX files and overriding vehicle ECU states for testing
- Performed minor fabrication for builds and tooling validations.
- Performed tests and analyses on prototype automotive components for quality assurance.
- Documented experimental procedures and results for compliance and reporting.
- Collaborated with engineering teams to develop new testing protocols.
- Assisted in troubleshooting equipment malfunctions during testing phases.
- Maintained detailed records of test results for review by supervisors or other personnel as required.
- Identified potential problems during testing process and took corrective action as necessary.
- Reviewed literature related to assigned projects to stay informed about current developments in the field.
- Used time management and adaptability skills to prioritize and run multiple tests.
- Trained and mentored new technicians to enhance on boarding efficiency and service consistency throughout the country.
- Supported R2, R3, and R3X show cars' prototype builds ensure superior presentation quality at high-visibility events.
- Prepared multiple R1 trucks for media and commercial use, adhering to strict quality and safety standards.
- Led unique builds and special projects, coordinating effectively with cross-functional teams.
- Conducted service manual and tooling validations to refine repair procedures and boost technician efficiency.
- Performed time studies to optimize repair duration, and elevate service center performance.
- Developed logistics strategies for mobile operations in Hawaii, reducing costs and improving response times.
- Supported prototype builds from the DVB phase to the MVB phase, to the start of production.
Service Technician
Tesla, Inc.
Temecula, CA
10.2017 - 06.2022
- Executed heavy diagnostics, repairs, and maintenance on EV systems, including high voltage battery packs, low voltage systems, CAN, LIN, Ethernet, high voltage systems, and suspension systems.
- Utilized Jira tickets for record-keeping and repair tracking.
- Utilized Confluence for engineering support and up-to-date information.
- Trained junior technicians to enhance shop efficiency and repair quality.
- Surpassed service performance metrics by completing repairs within targeted turnaround times.
- Achieved high Customer Satisfaction Index (CSI) scores through quality service and effective communication.
- Managed technician workflows and shop operations in absence of manager.
- Achieved high performance recognition in the region.
Automotive Technician
BMW of Vista
Vista, CA
08.2016 - 10.2017
- Performed heavy diagnostics, repairs, and maintenance on BMW vehicles.
- Specializing in electrical, CAN, LIN, Ethernet, and driveability concerns.
- Collaborated with service advisors to ensure accurate customer communication, and high satisfaction ratings.
- Consistently met flat-rate and quality-control standards.
Automotive Technician
Temecula Hyundai
Temecula, CA
11.2013 - 08.2016
- Conducted general automotive diagnostics, repairs, and preventative maintenance on Hyundai models.
- Assisted senior technicians with complex engine and electrical diagnostics, building a strong technical foundation.
- Maintained a strong record of safety and customer satisfaction.
Skills
- Service operations and process improvement
- Technician training and mentorship
- Customer service and quality assurance
- High-voltage and low-voltage diagnostics
- CAN and LIN network troubleshooting
- Service tooling and manual validation
- Time studies and operational efficiency
- Special projects and prototype development
Certification
- OSHA & High-Voltage Safety Certified (Rivian/Tesla Training)
- Extensive OEM EV Technical Training
Languages
English
Professional
Spanish
Professional
Timeline
Service Lab Technician
Rivian Automotive
10.2023 - Current
Service Technician
Tesla, Inc.
10.2017 - 06.2022
Automotive Technician
BMW of Vista
08.2016 - 10.2017
Automotive Technician
Temecula Hyundai
11.2013 - 08.2016