DIEGO DUVAL
Haverstraw,New York
Summary
Assistant Program Director for people with disabilities at Spectrum for living and Assistant Manager with extensive experience with food product and quality control (HACCP), purchasing and inventory control and product logistics. Excellent customer service skills with the ability to supervise and direct employees. Strong experiences in computers and company based computer programs. Compassionate Case Manager experienced in mental health environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Knowledgeable Case Manager experienced in coordinating care for disabled individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities. Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Case Manger
Platinum Community Care II LLC
05.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Assistant Program Director
Spectrum for living
01.2021 - 03.2023
- Convenes and manages work group to assist with preparation of documents for submission to Agency Review Protocol
- Communicating information in a clear and concise manner for clients
- Supervise employees and ensure completion of assigned tasks in a timely manner
- Works with supervisors, nurses and group home to establish each programs performance indicators as they relate to community integration and person directed planning
- Ensure that all staff fully understands the performance criteria
- Monitor progress toward meeting performance goals and modifies operations as needed
- Participates as a support during Medicaid Billing and Claims Audits
- Monitor outcomes related to identifying performance trends, best practices, and opportunities for improvement
- Oversees all Peer Audits for Residential Habilitation, Day Habilitation, Community Habilitation, workshop (ATCs)
- Quality insurance, client ISP/ IDT
- Participate in all the meetings with support coordinator for implementation short and long terms goals for the clients
- Assist with implementing van schedule and staff schedule
- Assist with payroll and Use supports effectively (human resources Finance, IT etc).
- Assisted program manager with developing budget and schedule.
- Facilitated strong relationships with community partners, collaborating on initiatives to improve program reach and impact.
- Maintained accurate records related to client participation, progress tracking, and outcome reporting for internal use and external stakeholders.
- Lead project teams towards successful completion of milestones within set timelines, enhancing overall program effectiveness.
- Created a welcoming environment for participants by designing inclusive spaces that foster collaboration and learning opportunities.
- Managed human resource goals by recruiting, training, coaching and disciplining employees.
- Identified risks to develop mitigation plans.
- Maintained and updated project related documents.
- Collaborated with multidisciplinary teams in developing comprehensive plans that address clients'' unique goals while promoting overall wellbeing.
- Improved program efficiency by streamlining processes and implementing innovative organizational strategies.
- Conducted performance reviews to provide feedback to staff for improvements.
- Interacted with customers to identify business needs and requirements.
- Exceeded productivity, quality and customer service standards by resolving problems, completing audits, identifying trends and determining system improvements.
- Interacted with customers and clients to identify business needs and requirements.
- Implemented strategic marketing campaigns to raise public awareness about the program''s services and offerings.
- Updated director about project status, updates and concerns on daily basis.
Assistant Manager
New Square Fish Market
01.2013 - 01.2021
- Maintain store for cleanliness, appearance and temperature control
- Complete customer purchases via cashier and provide bill of sale
- Organize store products to ensure ease of purchase
- HACCP of fish products, food production, confirm delivery, and input information in the store computer
- Supervise employees and ensure completion of assigned tasks in a timely manner
- Prepare bills and send out fish market customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Truck loader
UPS
01.2015 - 01.2016
- Load and unload trucks to prepare drivers for delivery on assigned routes
- Scan packages to ensure no missing packages
- Ensure all drivers packages are scanned prior to delivery.
- Loaded and strapped shipments into place on trucks.
- Successfully loaded various types of cargo such as pallets, crates, drums, and containers while maintaining compliance with regulations regarding hazardous materials handling.
- Maintained a safe working environment by adhering to company safety protocols and conducting regular equipment inspections.
- Maintained clean and functional warehouse space throughout [Number] hour shifts.
- Reviewed shipping orders for accurate fulfillment.
- Consistently met deadlines for truck departures through effective prioritization of tasks and teamwork.
- Lifted and slid packages weighing up to [Number] pounds on conveyor belts to transport items.
- Assisted with unloading returned or damaged goods, ensuring accurate documentation for inventory control purposes.
- Reduced product damage during transport by ensuring proper stacking techniques were employed during the loading process.
Education
Associates Degree in Nursing - Nursing
Rockland Community College
Suffern, New York05.2026
Supply Food Chain Certificate - Food Sciences And Technology
Cornell University And National Seafood HACCP Alliance Distance Education Program
Ithaca, New York11.2020
Skills
- Excellent written and oral communication skills
- Strong ability in Microsoft office (Word, PowerPoint, Excel)
- Strong attention to detail
- Participates as a support during Medicaid Billing and Claims Audits
- Monitor outcomes related to identifying performance trends, best practices, and opportunities for improvement
- Oversees all Peer Audits for Residential Habilitation, Day Habilitation, Community Habilitation, workshop (ATCs)
- Exceptional problem solving and critical thinking skills
- Trilingual (English, Creole, French) and proficient in Spanish
- Logistics
- CPR training
- Medication training
- Crisis management training
- Transportation safety/ Safety practices
- Food product management and food product transportation
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Relationship Building
- Decision-Making
- Conflict Resolution
- Home Visits and Inspections
- Staff Management
- Intervention Plans
- Staff education and training
- Team building
- Multitasking
Coursework
- Anatomy and Physiology l and ll
- Public Health
- HACCP
- Sociology
- Medical Law and Ethics
- Mathematics
- Biology
- Psychology
- Chemistry
- Physics
- Nutrition
- Mental health
- Nursing assessement
- Introduction to Law
Languages
French
Full Professional
Spanish
Limited Working
English
Professional Working
creole
Full Professional
Timeline
Case Manger
Platinum Community Care II LLC
05.2023 - Current
Assistant Program Director
Spectrum for living
01.2021 - 03.2023
Truck loader
UPS
01.2015 - 01.2016
Assistant Manager
New Square Fish Market
01.2013 - 01.2021
Associates Degree in Nursing - Nursing
Rockland Community College
Supply Food Chain Certificate - Food Sciences And Technology
Cornell University And National Seafood HACCP Alliance Distance Education Program
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